Receptionist (Office Admin)

Join Teleperformance – Where Excellence Meets Opportunity

Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach.

Why Choose Teleperformance?

We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.

Utilize advanced support technologies and processes engineered to achieve outstanding results.

We cultivate lasting client relationships and make positive contributions to our local communities.

Become Part of an Exceptional Team

Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.

Job Description

About the Job

The Office Receptionist / Facilities Coordinator (Operations Administrator)is responsible forfront-desk operations and day-to-day facilities support, ensuring a safe, organized, and professional office environment. This role serves as the first point of contact for employees, visitors, and vendors, and plays a key role in access control, officelogistics, internal communications, and workplace engagement.

Acting as the office’s operational anchor, the Operations Administrator oversees workplace efficiency, supports internal communications, and contributes to employee engagement initiatives. This role ensures strict adherence to security protocols (including the Clean Desk Policy), delivers a high-standard hospitality experience, and serves as a key liaison between the Google and Teleperformance teams. Responsibilities span administrative operations, facilities coordination, payroll and HR support, and internal awareness initiatives.

Key Responsibilities

1. Facilities Operations & Hospitality

• Oversee daily office operations, organization, and supply levels tomaintaina professional, client-ready environment

• Coordinate facility readiness for client and executive visits, including branding, room setup, and refreshment services

• Manage vendor relationships and building maintenance requests to ensure seamless office operations

• Conduct regular walkthroughs to ensure compliance with workplace standards and security protocols

2. Reception, Access Control & Security

• Act as the first point of contact for employees, visitors, candidates, and vendors

• Manage visitor registration and ensure compliance with security procedures

• Issue, activate, deactivate, replace, and troubleshoot employee access cards

• Maintainaccurateaccess control records and coordinate with HR, IT, and Security teams

• Enforce and promote adherence to the Clean Desk Policy and other security standards

3. Internal Communications & Creative Support

• Manage and deploy internal communications across digital and physical channels

• Design and produce internal visual assets, posters, signage, and digital content for announcements, campaigns, and employee recognition

• Drive awareness of company policies, including security, emergency preparedness, and data protection guidelines

4. Employee Engagement & Culture

• Plan and execute employee engagement activities, seasonal events, and awareness campaigns

• Manage employee incentive and recognition programs, including budget tracking, prize procurement, and distribution of credentials or awards

5. Financial & HR Administration

• Audit timesheets and daily attendance reports, ensuring accuracy and alignment with benefit and leave records

• Serve as the primary point of contact for HR and Payroll-related inquiries, including leave requests and pay discrepancies

• Support administrative coordination related to onboarding, policy communication, and operational reporting

Qualifications & Skills

• Post-secondary education

• Previousexperience in reception, facilities, office administration, or a similar role preferred

• Strong organizational and time-management skills

• Comfortable handling access systems, basic troubleshooting, and confidential information

• Excellent communication and customer service skills

• Proficient in Microsoft Office or Google Workspace, Adobe, Canva

• Ability to work independently and manage multiple priorities in a fast-paced environment

Critical Competencies