Operations (Ops) Team Lead

2 weeks ago

London, Canada TSMG Full time

The Operations (Ops) Team Lead role assists in overseeing day-to-day operations, providing guidance and management where needed to the Drivers. The Ops Lead reports to the Country Manager.Primary Responsibilities:Manage team of Data Collection Driving Operations field resourcesDrives day-to-day operations following standard operating proceduresAssist in identifying knowledge gaps, coaching, mentoring and the professional development field surveyorsConduct periodic reviews with teams and Program ManagersFacilitate teams meetings to disseminate relevant information to the TeamCollaborate with other Team members to manage the collective workload and coordinate various logistics including coverage for Team members as neededProvide Subject Matter Expert (SME) advice on regional issues and concernsAssist with strengthening relationships with: Internal/ External Customers and vendor/partner organizationsParticipate in weekly and monthly business review meetings with internal and external stakeholderAssist in gathering and analyzing reporting detailsProvide status reports (weekly, monthly, etc.) as requiredSupport with special projects; Invoice verification, and reporting metrics as neededWork with internal teams and external vendor/partner teams to provide resource planning support (work plan allocation/management/logistics/etc.) for applicable projects and programsAssist with creating/maintaining resource forecast in conjunction with customer for vendor/partner sourcing organizationAssist in adherence to quality, safety and financial controlsIdentify and monitor performance trends and take necessary corrective actions to meetSLA targets and ensure customer satisfaction.Provide insight, guidance, Continual Service Improvement and Service Assurance supportAssist in driving service improvement programs and initiativesEnsuring RCA contains the proper analysis methodology, documented actions, root cause identification and effective proactive and corrective actions.Escalate issues (performance/functional) to management team as neededAdditional duties as definedRequired qualifications:Experience as a people manager, and/or operations leadStrong written and verbal communication skillsAble to work at a fast pace, manage a heavy flow of emails, and be interruptible to address urgent program issuesGreat people management skills (effective communication, understanding, respectful, able to build rapport, set clear expectations, give constructive feedback, etc.)Self-motivated with a proven track recordTeam player and willing to assist when and where neededAbility to analyze data and establish measurable action plans to improve performanceAbility to travel #J-18808-Ljbffr

  • Operations (Ops) Team Lead

    2 days ago

    London, Ontario, Canada TSMG Full time

    The Operations (Ops) Team Lead role assists in overseeing day-to-day operations, providing guidance and management where needed to the Drivers. The Ops Lead reports to the Country Manager. Primary Responsibilities:Manage team of Data Collection Driving Operations field resourcesDrives day-to-day operations following standard operating proceduresAssist in...

  • Operations Team Lead: Field Ops

    2 days ago

    London, Canada TSMG Holding Full time

    A leading operations management firm in London, Ontario, is seeking an Operations (Ops) Team Lead to oversee day-to-day operations and manage a team of field resources. The ideal candidate will have people management experience, strong communication skills, and the ability to analyze data for performance improvement. This role demands a fast-paced work style...

  • Operations and Performance Team Lead

    15 hours ago

    London, Canada First Onsite Full time

    At First Onsite, we are on the lookout for an Operations and Performance Team Lead to join our growing team in Ontario. Are you a restoration industry enthusiast with a knack for strategic thinking and leadership? Do you have an unstoppable drive for continuous improvement? If you come from the restoration or property insurance industry, and you are eager...

  • Operations Team Lead

    2 days ago

    London, Canada Best Buy Full time

    As Canada's fastest-growing specialty retailer of consumer electronics, Best Buy ensures it offers one of the best work environments in the country. Employee experience is at the heart of everything we do. We take a holistic approach to how we recognize and reward hard work and achievements. True to our vision of unleashing the power of our people, we...

  • Design Ops Leader: AI-Driven Design Systems

    7 days ago

    London, Canada Info-Tech Research Group Full time

    A leading research organization in London, Ontario is seeking a Design Ops Manager to optimize design processes and drive efficiency across teams. This role focuses on integrating AI tools into workflows and advocating for operational excellence. Ideal candidates should have over 8 years of experience in design operations, including leadership roles, and...

  • Operations Manager

    2 weeks ago

    London, Canada Ontario Public Service Leadership | Leadership dans la fonction publique de l’Ontario Full time

    Are you ready to take your career within the Ontario Public Service (OPS) to the next level? The London Central Ambulance Communications Centre (CACC) is looking for a dynamic and client service‑oriented Operations Manager to lead our 24/7 operations. This role involves providing leadership to a dedicated team responsible for receiving, prioritising, and...

  • Operations Manager

    2 weeks ago

    London, Ontario, Canada Ontario Public Service Leadership | Leadership dans la fonction publique de l'Ontario Full time

    Are you ready to take your career within the Ontario Public Service (OPS) to the next level? The London Central Ambulance Communications Centre (CACC) is looking for a dynamic and client service-oriented Operations Manager to lead our 24/7 operations. This role involves providing leadership to a dedicated team responsible for receiving, prioritizing, and...

  • Team Lead

    3 days ago

    London, Canada Roots Corp. Full time

    Job Description Posted Saturday, January 10, 2026 at 5:00 AM WHY JOIN ROOTS? Roots is not only a brand, it’s a culture and lifestyle. We look for dynamic individuals who are not only interested in retail and fashion, but who enjoy challenges and share our vision for a safer, cleaner, healthier planet. In addition to our customers, an intrinsic part of...

  • Team Lead

    4 weeks ago

    London, Canada Roots Corp. Full time

    Job Description Posted Tuesday, December 9, 2025 at 5:00 AM WHAT WE’RE LOOKING FOR? The Team Lead links the leadership team and the sales associates by assisting in the operational functions of the store, and motivating the team to exceed goals. Reporting directly to the Store Manager, the Team Lead provides support and coverage to the Store and Assistant...

  • Team Lead

    4 weeks ago

    London, Canada Roots Full time

    WHAT WE’RE LOOKING FOR? The Team Lead links the leadership team and the sales associates by assisting in the operational functions of the store, and motivating the team to exceed goals. Reporting directly to the Store Manager, the Team Lead provides support and coverage to the Store and Assistant Managers in their absence. They model desired selling and...