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Personal Banking Associate
47 minutes ago
Personal Banking Associate (Full Time) – Lévis, South Shore of Quebec City Location: Lévis, Quebec, Canada Hours: 37.5 hours per week Line of Business: Personal & Commercial Banking Pay Range: CAD 45,700 – 61,000 per year Job Description At TD Canada Trust, we are the frontline of TD Bank. We build deep, long‑lasting relationships with customers by performing a broad range of customer service transactions and providing information and advice on TD products and solutions. We promote a positive customer experience by identifying opportunities to refer customers to the appropriate team member or internal Bank partner. Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate with purpose and Execute with Speed and Impact. Typical Day Engage customers in day‑to‑day advice needs, service transactions, digital education, and problem resolution related to banking solutions. Understand customer needs and guide them to the right contact for appropriate solutions, exercising good judgement with confidential matters. Build customer confidence in emerging digital banking trends by educating them on mobile, ATM, and online banking. Support frontline staff with scheduled cash and non‑cash transactions; resolve critical issues and report non‑standard matters to management. Recommend improvements to branch operations and processes to enhance customer experience and achieve operational excellence. Participate in the timely and accurate completion of business processes and procedures. Ensure prepared documentation is accurate, reflects business intentions, and is consistent with relevant regulations and TD’s Code of Conduct and Ethics. Help build a positive and equitable work environment by promoting team effectiveness, personal performance development, and sharing industry knowledge to achieve common objectives. Job Requirements High School diploma and/or 1+ years of relevant experience. Investment Funds Canada (IFC) or equivalent – required within 6 months of appointment. Post‑secondary or undergraduate degree (in a related field) preferred. Proficiency in MS Office (Word, Excel, Outlook), branch software, and internet. Knowledge of banking solutions and processes to advise customers. A self‑starter who works independently in a dynamic environment, with strong administrative, organizational, planning, and time‑management skills. A dynamic, diligent, and effective influencer with a can‑do attitude, exercising initiative and handling multiple tasks and changing priorities. A strong communicator with established customer‑experience skills who can connect verbally and in writing with customers and related teams in a courteous, effective manner. Benefits and Rewards We offer a competitive total rewards package, including base salary, variable compensation, health and well‑being benefits, savings and retirement plans, paid time off, banking benefits, and career development opportunities. Additional Information This opportunity is subject to provincial regulations for employment purposes. Each province or territory in Canada may have its own regulations and requirements. Colleague Development Regular career, development, and performance conversations with managers; access to an online learning platform and mentoring programs to unlock future opportunities. Training & Onboarding We provide training and onboarding sessions to ensure you have everything you need to succeed in your new role. Interview Process Recruiters will schedule interviews and communicate outcomes by email or phone. Accommodation Your accessibility is important to us. Let us know if you would like accommodations (e.g., accessible meeting rooms, captioning for virtual interviews). Language Requirement (Quebec Only) Sans Objet We look forward to hearing from you #J-18808-Ljbffr
