Personal Banking Associate

Personal Banking Associate – TD Securities Location: Calgary, Alberta, Canada Hours: 18.75 Line Of Business: Personal & Commercial Banking Pay: $23.37 - $31.20 CAD Seniority level: Entry level Employment type: Part-time Job function: Finance and Sales Industries: Investment Banking Job Description At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long‑lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch we understand customer needs and identify opportunities to promote products and services, ensuring a positive customer experience. We want you to think like a customer, act like an owner, innovate with purpose and execute with speed and impact. In This Role, a Typical Day May Look Like Engage customers in day‑to‑day advice needs, service transactions, digital education, and customer problem resolution related to banking solutions. Understand customer needs and guide customers to the right contact person for appropriate solutions while exercising good judgement in confidential matters. Build customer confidence on emerging digital banking trends by educating them on mobile, ATM, and online banking. Support frontline staff with scheduled cash and non‑cash transactions; resolve critical issues and report non‑standard matters to management. Recommend improvements to work practices, branch operations and processes to enhance customer experience and achieve operational excellence. Participate in the timely and accurate completion of business processes and procedures. Ensure prepared documentation is accurate, reflects business intentions, and is consistent with relevant regulations and TD's Code of Conduct and Ethics. Help build a positive and equitable work environment by promoting team effectiveness, participating in personal performance development, and sharing industry knowledge to achieve common objectives. Job Requirements High School diploma and/or 1+ years of relevant experience. Investment Funds Canada (IFC) or equivalent – post‑appointment within 6 months. Post‑secondary or undergraduate degree (in related field) preferred. Proficiency in using MS Office (Word, Excel, Outlook), branch software and internet. Knowledge of banking solutions and processes to advise customers. A self‑starter who works independently in a dynamic work environment through strong administration, organizational, planning and time‑management skills. A dynamic, diligent and effective influencer with a can‑do attitude to exercise initiative and handle several tasks and changing priorities. A strong communicator with established customer experience skills who can effectively connect, verbally and in writing, with customers and related teams in a courteous and effective manner. About TD TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and the world. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues. Our Total Rewards Package The package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well‑being goals. Total Rewards at TD includes a base salary, variable compensation and key plans such as health and well‑being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Additional Information This job opportunity is subject to provincial regulation for employment purposes. Each province or territory in Canada may have its own set of regulations and requirements. Colleague Development We support career growth through regular conversations with managers, an online learning platform, mentoring programs, and a variety of career‑path opportunities. Training & Onboarding We provide training and onboarding sessions to ensure you have everything you need to succeed in your new role. Interview Process We will contact candidates of interest to schedule an interview and communicate outcomes to all applicants by email or phone. Accommodation Your accessibility is important to us. Please let us know if you would like accommodations such as accessible meeting rooms or captioning for virtual interviews. Language Requirement (Quebec Only) Sans Objet Referrals increase your chances of interviewing at TD Securities by 2x. Get notified about new Banking Associate jobs in Calgary, Alberta, Canada. #J-18808-Ljbffr