Campus Clubs Support Specialist

Campus Clubs Support Specialist (Contract) Join to apply for the Campus Clubs Support Specialist (Contract) role at NAIT Students' Association (NAITSA). This position was posted on January 5, 2026 and applications will be reviewed starting January 19, 2026. The posting will remain open until a suitable candidate is found. Overview At NAITSA, we are committed to creating a well‑rounded and engaging campus life experience for NAIT students. We believe that learning and growth extend beyond the classroom, and we strive to offer meaningful opportunities for students to connect, lead, and get involved. Campus Clubs is a key part of that experience. It provides a space for students to build community around shared interests and turn ideas into active, well‑established clubs. Through guidance, resources, and training, our team helps students navigate everything from initial club setup to ongoing operations. This role offers the opportunity to connect with and support students, contribute to an inclusive campus community, and be part of a collaborative team focused on student engagement. Status: Temporary Full-Time (37.5 hours per week) Term: Commencing as soon as possible and ending June 11, 2027. This position is for temporary role coverage. Location: NAITSA, Room O108, 11762 106 St NW, Edmonton, AB T5G 3H4 Who are we looking for? The Campus Clubs Support Specialist is a key front‑line role and the first point of contact for current and prospective club members visiting the Campus Clubs Centre. This position is well‑suited to someone who is approachable, organized, and enjoys supporting others in a fast‑paced, student‑focused environment. You will provide day‑to‑day support to student leaders by answering questions, guiding them through club processes, and connecting them with the appropriate resources or team members as needed. Over time, you will develop a strong working knowledge of Campus Clubs operations and be able to confidently support students as they bring their ideas to life. The ideal candidate is a positive and reliable team player who values service, communication, and collaboration. You'll work closely with the Campus Clubs Manager, Clubs Events Supervisor, and Clubs Finance Supervisor to ensure students receive consistent and high‑quality support. What you will be doing... This position reports to the Campus Clubs Manager. Responsibilities include, but may not be limited to, the following: Campus Clubs Centre reception and administrative support: Demonstrate excellent customer service when greeting and assisting club leaders, answer general club inquiries by email, phone, and in‑person, and refer to other Clubs staff members as required. Distribute club cheques, receive deposits, approve and stamp club posters. Provide technical assistance including user demonstrations for various online platforms (e.g., Ookslife.ca and Cheqroom). Contribute to Ooks Life App group chats and club promotions, ensure club rosters are updated, assist clubs to remain in good standing, and support the process for resource/equipment booking. Process club cash deposits and record transactions, monitor monthly deposit pick‑ups in collaboration with NAITSA's Finance team, and report month‑end safe inventory checks. Other administrative duties such as maintaining club lockers and tracking inquiries for data analysis and service improvement. GIV’ER Program Administration: Act as the main point of contact for the GIV’ER program, recognizing and awarding points to clubs for their contributions to non‑profit and charitable organizations. Receive and track club submissions, review and submit status decisions, communicate achievements through the online system. Notify our Finance department to award funds to club accounts. Assist with administration of new club registrations and re‑registration: Manage communications within the clubs shared mailbox, assist students with navigating the club registration process, and provide post‑registration set up information. Prescreen club registration submissions, assist with administration and approval of new clubs, with support from the Campus Clubs Manager. Liaise with the Campus Clubs Manager to set up advising and training sessions for clubs requiring additional support with registration. Clubs operational support and administration: Daily admin tasks through Ookslife.ca backend including maintaining knowledge of the system, troubleshooting procedures for clubs, and submitting feedback or development requests. Participate in regular Campus Clubs team meetings and Campus Life strategic planning. In collaboration with the Campus Clubs team, provide timely support and/or training to student clubs and student staff. Plan and/or lead sessions and roundtables at club training events, as required. Qualifications (Must‑Haves) Post‑secondary certificate, diploma, or degree, preferably in a related field. Equivalent work experience will be taken into consideration, but experience participating in a post‑secondary environment is a definite asset to working within it. Minimum one (1) year of customer service, reception, and/or administrative experience. Strong organizational skills and attention to detail. Interpersonal skills, comfortable with public speaking and working in a team environment. Excellent time‑management skills and able to work independently. Previous work experience with various software applications, and/or a demonstrated ability to learn new programs quickly. Previous working experience with Microsoft Office Suite and Google Workspace. References and Security Clearance: Employment in this position is conditional upon successful completion of references and a Canadian Criminal Record check. Must be legally authorized to work in Canada without employer sponsorship. Preferred Skills (Nice‑to‑Haves) Knowledge of NAITSA Campus Clubs policies and procedures (or other post‑secondary student groups/clubs policies and processes) is a definite asset. Previous involvement with a club, whether through post‑secondary experience or personal interests. Some experience with student engagement platforms is an asset, but not required. Working Conditions Work Hours: Monday to Friday, 8am to 4pm. This schedule is fixed and requires consistent on‑time attendance. Some flexibility may be required for club training, events, and/or special projects. Mostly sedentary with extended periods of sitting, as well as frequent use of standard office equipment. Occasional lifting and carrying of equipment up to 25 lbs. Please note, NAITSA’s office is dog‑friendly. The dogs in the office are certified through our Pets Assisting with Student Success (PAWSS) program. What we offer Paid time off package that includes Vacation, Personal Choice Days, 3 Summer Fridays, Fall Break, and 2‑week closure for December break. Benefits in accordance with temporary staff eligibility, including Health, Dental, Vision & Drug, and Personal Wellness Spending Account. Paid parking or transit reimbursement. Social committee events, staff apparel, and other staff perks. NAITSA is an equal‑opportunity employer and encourages applications from all qualified individuals. Accommodations are available upon request for candidates participating in any stage of the selection process by contacting hr@naitsa.ca How to Apply Apply by completing your application and attach a PDF copy of your Resume and Cover Letter addressed to Rose Martin Baumgartner, Campus Clubs Manager. In your cover letter, please outline your interest in the role and highlight relevant experience working with students, providing front‑line support, or supporting programs or initiatives in a post‑secondary environment. Applications that do not meet this criteria will not be considered. You can expect a confirmation email once we have received your application. We appreciate all applications for employment, however, only those applicants chosen for an interview will be contacted. For more information about the NAIT Students' Association please visit our website at www.naitsa.ca. #J-18808-Ljbffr