Venue Technology Operations Manager

PMY Group is seeking an experienced Venue Technology Operations Manager in Hamilton, Ontario to oversee and support the delivery of IT, audiovisual, and telecommunications systems at major sports events and venues, and other public venues. This individual will serve as a trusted on‑site representative of PMY, providing hands‑on technical support while ensuring consistent standards, documentation, and performance across client projects and live event operations. The role blends technical proficiency, project management, and stakeholder coordination. Successful candidates will be equally comfortable troubleshooting on the event floor, coordinating with network engineers, or managing service providers to maintain high availability and reliability across venue technology environments. This is a fixed‑term contract position with PMY Group, commencing May 1, 2026, and concluding June 30, 2026. Please note that specific assignments may require an earlier start or a later completion date depending on individual venue requirements. Key Responsibilities Operational Support Provide on‑site and remote IT, AV, and telecom support across assigned venues and projects. Support event operations, including system setups, live monitoring, and post‑event resets or troubleshooting. Act as a first‑response resource for issues affecting event technology, networks, or broadcast infrastructure. Collaborate with PMY’s engineering, design, and operations teams to uphold technology standards and ensure system reliability. Document configurations, network diagrams, and operating procedures to maintain consistency across venues. Telecommunications & Network Oversight Oversee and validate the delivery of network and telecom services by partners, subcontractors, or venue teams. Supervise planning, deployment, testing, and operation of telecom and network systems, including: LAN/WLAN/WAN/MAN networks Internet, VLAN, VPN, and firewall services Broadcast Contribution Networks (BCN) Mobile connectivity (carrier and private 5G) Radio communications and spectrum management CATV/IPTV, cabling, and containment systems Ensure compliance with PMY and client infrastructure standards throughout setup, testing, and operations. Participate in readiness sessions, rehearsals, and operational workshops as required. Stakeholder & Project Coordination Coordinate with venue technology managers, service providers, and operational teams to align daily priorities. Provide daily and end‑of‑day updates, incident reports, and escalation summaries as required. Interface with central PMY support or client command centers to manage incidents and maintain service visibility. Support assessment and implementation of change requests, including technical feasibility and risk evaluation. Assist in post‑event reporting and lessons‑learned documentation. Qualifications 5+ years of experience in IT, AV, or telecommunications — ideally in live event, stadium, or mission‑critical environments. Strong understanding of networking (Layers 1–3), IP addressing, VLANs, and WAN technologies (dark fiber, MPLS, DWDM). Experience with Wi‑Fi and mobile network systems, including private 5G or DAS environments. Familiarity with AV and broadcast systems used in large venues. Understanding of cabling infrastructure (fiber and copper) and testing standards. Experience with ITSM processes, including incident and change management. Excellent communication and stakeholder management skills; able to engage both technical and non‑technical audiences. Demonstrated ability to perform under pressure and adapt in dynamic environments. Fluent in English; bilingual (English/Spanish) preferred for Mexico‑based positions. Flexible to work nights, weekends, and event schedules. Preferred Certifications CompTIA Network+ or equivalent Cisco CCNA or equivalent networking certification ITIL Foundation or other IT service‑management training PMP preferred Spectrum management or radio communications certification preferred About PMY Group PMY Group partners with the world’s leading sports, entertainment, and public‑sector organizations to plan, design, integrate, and operate technology systems that enhance guest experiences and operational excellence. With projects across more than 1,000 venues globally, PMY offers opportunities to work at the intersection of technology, events, and innovation — delivering impactful solutions that connect people and places through technology. #J-18808-Ljbffr