Knowledge Management Specialist
1 day ago
Knowledge Management Specialist Base pay range: CA$65,000.00/yr - CA$75,000.00/yr At Aviso Wealth, we are dedicated to improving the financial well‑being of Canadians. As a leading wealth‑management organization, we are committed to leadership, innovation, partnership, responsibility, and community. We foster a dynamic ‘oneAviso’ culture. Find out more at www.aviso.ca. The Opportunity We're looking for a Knowledge Management Specialist to join our Customer Service Experience Knowledge team. Reporting to the Director, Knowledge, Quality & CSE, you will build and maintain the Knowledge Management database, including templates, standards, processes, policies, and documents to ensure the Service Centre team can successfully service our advisors and clients. This requires cross‑functional collaboration, direct and indirect influence, and project management. Who you are Service – you put your clients’ needs first, advocating service excellence and proactively developing partnerships. Execution – you are committed to achieving goals, getting things done and continuously improving. Collaboration – you build trust and inclusion and establish effective relationships. What your day looks like Define and develop knowledge‑management processes, standards and templates. Develop and transition documentation into the knowledge base. Collaborate with stakeholders, SMEs to identify knowledge gaps. Support development of knowledge‑based products such as best practices and success stories. Monitor and evaluate initiatives, propose improvements. Prepare reports and presentations. Promote knowledge‑sharing culture and provide training. Other duties as requested. Requirements Excellent listening skills. 3+ years in knowledge management, preferably in a call centre or customer‑service environment. Believer in servant leadership. Strong work ethic. Good understanding of knowledge‑management principles and best practices. Excellent written and verbal communication skills. Fosters enthusiasm for knowledge sharing. Project‑management skills. Open to asking for help.Not territorial. Proficiency in: Office 365; Content/video editing tools (Vyond, Adobe Creative Cloud, Photoshop); Knowledge Management Technology and Learning Management Systems. Fluent in English; bilingualism in French is an asset. Metrics for Success Employee and customer satisfaction. World-class service demonstrated by Contact Center Customer Satisfaction. Leadership measured by employee satisfaction, low absenteeism, turnover. Commitment to team measurable through leader and peer compliments. Benefits Competitive compensation package. Excellent health, dental and insurance benefits. Generous vacation time, fitness benefit, parental leave top‑up options. Matching contributions to the retirement program. Commitment to continuous improvement through learning & development. Regular social events to foster teamwork. Your Information By submitting your application, you consent to the collection, use, and disclosure of your personal information for assessing your qualifications for employment. Your data will be handled per Canadian privacy laws and retained only as needed. Equal Employment Opportunity Aviso welcomes and encourages applications from all qualified individuals, including those with disabilities. Accommodations are available during the hiring process. Seniority level Associate Employment type Full‑time Job function Other Industries IT Services and IT Consulting Location Surrey, British Columbia, Canada #J-18808-Ljbffr
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Knowledge Management Specialist
1 day ago
Vancouver, Canada Aviso Full timeKnowledge Management Specialist Base pay range: CA$65,000.00/yr - CA$75,000.00/yr At Aviso Wealth, we are dedicated to improving the financial well‑being of Canadians. As a leading wealth‑management organization, we are committed to leadership, innovation, partnership, responsibility, and community. We foster a dynamic ‘oneAviso’ culture. Find out...
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Knowledge Management Specialist
2 weeks ago
Vancouver, Canada Aviso Wealth Full time**Aviso Wealth**: **The Opportunity**: We’re looking for a Knowledge Management Specialist to join our Customer Service Experience Knowledge team. Reporting to the Director, Knowledge, Quality & CSE, you will be responsible for building and maintaining the Customer Service Experience team’s knowledge management (KM) database, including KM templates,...
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Knowledge Management Specialist
3 weeks ago
Vancouver, Canada Aviso Full timeAviso provided pay range This range is provided by Aviso. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range CA$65,000.00/yr - CA$75,000.00/yr Opportunity We’re looking for a Knowledge Management Specialist to join our Customer Service Experience Knowledge team. Reporting to the Director,...
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Knowledge Management Specialist
3 weeks ago
Vancouver, Canada Aviso Full timeAviso provided pay rangeThis range is provided by Aviso. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay rangeCA$65,000.00/yr - CA$75,000.00/yrOpportunityWe’re looking for a Knowledge Management Specialist to join our Customer Service Experience Knowledge team. Reporting to the Director,...
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Knowledge Management Specialist
3 weeks ago
Vancouver, Canada Aviso Full timeAviso provided pay rangeThis range is provided by Aviso. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay rangeCA$65,000.00/yr - CA$75,000.00/yrOpportunityWe’re looking for a Knowledge Management Specialist to join our Customer Service Experience Knowledge team. Reporting to the Director,...
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Vancouver, Canada Aviso Full timeA leading knowledge solutions company in Metro Vancouver is seeking a Knowledge Management Specialist for their Customer Service Experience Knowledge team. You will be responsible for developing and maintaining the knowledge management database, collaborating with stakeholders, and enhancing knowledge sharing initiatives. The ideal candidate has at least 3...
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Vancouver, Canada Aviso Full timeA leading knowledge solutions company in Metro Vancouver is seeking a Knowledge Management Specialist for their Customer Service Experience Knowledge team. You will be responsible for developing and maintaining the knowledge management database, collaborating with stakeholders, and enhancing knowledge sharing initiatives. The ideal candidate has at least 3...
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Vancouver, Canada Aviso Full timeA leading knowledge solutions company in Metro Vancouver is seeking a Knowledge Management Specialist for their Customer Service Experience Knowledge team. You will be responsible for developing and maintaining the knowledge management database, collaborating with stakeholders, and enhancing knowledge sharing initiatives. The ideal candidate has at least 3...
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Knowledge Management Specialist
4 days ago
Vancouver, British Columbia, Canada Aviso Wealth Full time $65,000 - $75,000Aviso Wealth:At Aviso Wealth, we are dedicated to improving the financial well-being of Canadians. As a leading wealth management organization, we are committed to leadership, innovation, partnership, responsibility, and community. Working with talented and energetic professionals who exemplify our values every day, you will quickly notice that our people...
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Knowledge Management Specialist
4 days ago
Vancouver, British Columbia, Canada Aviso Wealth Full time $65,000 - $75,000 per yearAviso Wealth:At Aviso Wealth, we are dedicated to improving the financial well-being of Canadians. As a leading wealth management organization, we are committed to leadership, innovation, partnership, responsibility, and community. Working with talented and energetic professionals who exemplify our values every day, you will quickly notice that our people...
