Payment Disputes Investigator Wealthsimple
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Use payment network rules and analytical judgment to resolve card disputes at Wealthsimple. This hybrid assignment supports clients facing missing money.
Wealthsimple seeks a detail-focused Fraud Investigator for its Security & Risk group. You will navigate complex card network rules, assess transaction evidence, and determine whether claims represent fraud, friendly fraud, or commercial disputes. You will also explain decisions clearly while managing multiple cases against strict closure timelines.
Key Responsibilities:
- Review transaction data and authentication methods for anomalies
- Determine liability shifts under card network rules
- Submit accurate Visa and Mastercard chargebacks
- Communicate dispute updates with empathy and clarity
- Meet internal and regulatory case-closure SLAs
Requirements:
- At least one year of fraud or disputes experience
- Direct experience with card chargebacks or transaction monitoring
- Knowledge of financial services and payments fraud controls
- Strong dataset collection, organization, and analysis abilities
- Exceptional written and verbal communication
Bring payment disputes expertise, evidence-based analysis, and clear client communication to Wealthsimple’s card fraud investigations team.
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