Customer Experience Associate

3 weeks ago


Vaughan, Canada TD Securities Full time

Customer Experience Associate Location: Vaughan, Ontario, CanadaHours: 15 per weekLine of Business: Personal & Commercial BankingPay: $22.50 - $28.33 CAD per hour Job Description At TD Canada Trust, we are the front line of TD Bank. We build deep and lasting relationships with our customers by performing a broad range of service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs, identify opportunities to promote products and services, and ensure a positive customer experience. In This Role, You Will: Process financial transactions such as deposits, withdrawals, and bill payments following standardized operating procedures and industry regulations. Understand and determine customer needs to recommend tailored banking solutions while exercising discretion with confidential matters. Respond to and resolve customers’ concerns using standard procedures and escalating non‑standard activities as necessary. Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner. Connect personally with customers to advise them clearly on banking solutions and processes. Help build a positive, diverse, and equitable work environment by promoting team effectiveness and participating in personal performance development. Assist the team by respecting coworkers, staying dedicated, and keeping everyone updated on routine activities. Deliver quality customer experiences and recommend operational improvements where opportunities exist to achieve operational excellence. Job Requirements High school diploma and/or 1+ years of relevant experience. Undergraduate degree or equivalent is an asset. Strong administration, organizational, planning, and time‑management skills to work in a fast‑paced environment. Hands‑on knowledge of MS Office (Word, Excel, Outlook) and internet use. A go‑getter who can exercise initiative and remain accurate and detail oriented while handling multiple tasks and changing priorities. A dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner. Additional Information Our Total Rewards package includes base salary, variable compensation, health and well‑being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development initiatives, and reward and recognition programs. We provide training and onboarding sessions to ensure you have everything you need to succeed. Regular career and performance development conversations, an online learning platform, and mentoring programs support your growth and help unlock future opportunities. Accommodation is available to support applicants throughout the interview process. Let us know if you require accessible meeting rooms, captioning for virtual interviews, or other accommodations to remove barriers. #J-18808-Ljbffr



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