Program Administrator

Be among the first 25 applicants With the help of TallSky Consulting, we are searching for a Program Administrator in Victoria, BC. The Role Reporting to the Operations Manager, the Program Administrator plays a central role in the effective day-to-day operation of TSBC’s recycling program. This role provides administrative, claims, data, and stakeholder support and serves as a key point of connection between TSBC, program participants, and the public. This role is ideal for someone who enjoys keeping programs organized, accurate, and running smoothly behind the scenes. You enjoy working with systems and data, take pride in precision, and like being the steady, reliable point of connection others count on. If you like knowing your work quietly keeps important things moving, this will feel like home. What You’ll Be Doing Process and review participant claims and invoices. Prepare reports and trends analysis for management. Act as the primary contact for all claim and general program questions. Maintain accurate participant records in TSBC systems. Respond to incoming phone and email inquiries. Monitor and help resolve data or system issues, including testing updates. Track and manage all scrap tire collection issues and consumer complaints. Provide general administrative and project support as needed. What You Bring 3–5 years of experience in an administrative, program support, or operations role. A diploma or degree in Business or Office Administration, Program Management, or an equivalent combination of education and experience. Experience processing claims, invoices, or similar submissions with strong attention to detail. Comfort working with databases, spreadsheets, and MS Office. The Skills and Abilities To Help You Thrive Strong organizational skills, clear communication, and a service-oriented mindset. Ability to work independently while contributing positively to a small team. Exceptional attention to detail with the ability to identify errors, inconsistencies, and system issues. Strong communication skills and ability to build trust easily and represent the organization positively. Why Join TSBC You will be part of a small, collaborative organization doing work with a real environmental impact across British Columbia. The role offers stability, meaningful responsibility, and the opportunity to become a trusted go to within a regulated program. TSBC offers a competitive salary range of $60,000 to $65,000, paid time off, and a health care spending account. You will be working in a beautiful downtown Victoria office that offers parking or a public transit pass and convenient transit access, as well as amenities that support active commuting, including secure bike storage and on-site shower and changing rooms. You will enjoy important work, good people, and systems you can rely on. How to Apply We encourage you to review the Job Description and then forward a resume that clearly outlines how your skills and experience meet the requirements of this role to TallSky Consulting. TallSky is committed to supporting our clients in building inclusive cultures that embrace differences. Our approach reflects professional employment equity practices, and we believe in celebrating each candidate’s uniqueness. Diverse teams learn how to communicate respectfully, deliver more innovative solutions and are better positioned for long-term success. To apply for this job, please send your resume and a cover letter to careers@tallsky.ca. This position will remain open until it is filled. We thank all applicants; however, after initial acknowledgement, only those selected for further consideration will be contacted. #J-18808-Ljbffr