Current jobs related to Branch Administrator - Stockton - Clark Pest Control

OverviewSince 1950, Clark Pest Control has brought pest‑free, worry‑free living to California and northwestern Nevada. We maintain excellence from the first customer contact through customized pest control and lawn care treatments and a continuing care program. We reward employees with superior benefits, compensation, and ongoing training to invest in your career. The role combines autonomy, accountability, and camaraderie. Apply in minutes from your mobile phone.ResponsibilitiesWe are seeking an energetic, customer‑focused Branch Administrator to support our field teams. The Pest Control industry is more maintenance than repair; our ultimate goal is to keep customers safe and pest‑free.Provide support to all pest and WDO field personnel, including schedules, changes, blocks, account notes, credit card changes, autopay setup, payroll issues, uniform needs, etc.Resolve all escalated customer service issues and ensure an amazing customer service experience; work with branch leadership to bring about resolution.Answer incoming calls and make outbound calls to schedule, confirm, and follow‑up on service appointments; efficiently identify customer concerns and evaluate needs.Navigate PestPac to track route and optimize/re‑optimize current and future schedules.Assist corporate payroll personnel to ensure payroll is accurately and efficiently processed.Process customer special billing projects as needed.Process stops in PestPac to include handling any refunds necessary; work with retention team as needed.Maintain Saturday schedules for all field personnel.Accurately complete a variety of forms and worksheets, including chemical use reports and other statistical data required by the corporate office or any other agency.Account for company receipts (checks and cash); administer and balance petty cash.Collect payment from field personnel; process incoming checks and pouch to corporate accounting department.Run delinquent accounts report and provide to field personnel; follow up with technician as needed.Record and maintain invoices, bills, and receipts for the Branch Manager to code and process.Assist corporate HR in processing all new employees; complete all new hire paperwork accurately and promptly.Run and review PestPac Check Daily and Check Monthly reports as described.Run the Services Not Scanned Report in PestPac prior to month‑end closing; resolve accounts.Receive interoffice courier pouch each morning and place out for pick up each evening.Answer telephone calls and direct persons or telephone calls to the appropriate department or person.Operate a computer, electronic calculators, fax machines, copiers and any other equipment used to affect the efficient, timely operation of the branch.Draft accurate, spelled and punctuated correspondence.Order general office supplies and schedule service of office equipment as needed.Assist visitors and/or customers that come into the branch.What’s In It for You?Medical, Dental & Vision InsuranceLife and AD&D Insurance, Voluntary Term Life and AD&D InsuranceEmployee Assistance Plan401(k) Plan with Company MatchPet InsuranceEmployees earn $21.00 - $23.00 per hourQualificationsCustomer Service – manage difficult or emotional customer situations; respond promptly to customer needs; solicit customer feedback to improve service; respond to requests for service and assistance.Interpersonal Skills – focus on solving conflict, not blaming; maintain confidentiality; listen to others without interrupting; keep emotions under control.Oral Communication – speak clearly and persuasively in positive or negative situations; listen and get clarification; respond well to questions.Written Communication – write clearly and informatively; edit work for spelling and grammar; present numerical data effectively; able to read and interpret written information.Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence.Ability to add and subtract two‑digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money.Proficient with Microsoft Office Suite: Word, Excel, and Outlook.What’s RequiredSpeak clearly and effectively in English and dress in a manner suited to a professional office. A pleasant personality, good interpersonal skills and the ability to deal positively with clients/customers and with fellow employees, occasionally under stressful conditions, is a prime requisite.May work overtime and on Saturdays on short notice.Might be required to operate company vehicles; a valid driver’s license and a DMV printout must be on file at the branch before operating a company vehicle.Will not routinely handle hazardous chemicals, but will work in an environment where chemicals are stored, mixed, and transported.Risk of exposure is negligible. May be asked to lift heavy objects or clean dishes and perform general maintenance such as emptying trash or sweeping floors as part of an employee rotation program.Must obey safety instructions, rules, policy, and procedures and use provided and installed safety devices and safety equipment. Notify supervisor of any violation or deficiency in safe and healthful working conditions.Clark Pest Control is an Equal Opportunity / Protected Veterans / Individuals with Disabilities Employer. #J-18808-Ljbffr