Claims Experience Executive Insurance
19 hours ago
Saskatoon, SK, Canada
Sandbox Mutual Insurance
Full-time
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Shape policyholder loyalty at Sandbox through claims strategy, service design, and measurable experience improvements. Work hybrid when applicable while guiding a growing insurance organization.
This Vice President leads the full claims experience and represents the policyholder voice in senior leadership decisions. You will apply customer feedback, experience measurement, claims expertise, and data to reduce friction and guide lasting improvements. Success also requires strong broker relationships, sound reserving, and attention to regulatory expectations across Saskatchewan, Alberta, Manitoba, and British Columbia.
Key Responsibilities:
Bring policyholder insight into corporate strategic planning Lead Claims Centre of Excellence best practices Build relationships with brokers and business partners Use data to identify friction and guide decisions Foster an engaged, developed, empowered employee culture Requirements:
Demonstrated improvement in policyholder or customer experience Experience applying customer feedback and service design Knowledge of underwriting, products, and distribution Strong understanding of claims systems and data Proven large-scale change leadership ability Bring customer experience practice, claims systems knowledge, and change leadership to Sandbox’s policyholder-focused insurance strategy.
Bring policyholder insight into corporate strategic planning Lead Claims Centre of Excellence best practices Build relationships with brokers and business partners Use data to identify friction and guide decisions Foster an engaged, developed, empowered employee culture Requirements:
Demonstrated improvement in policyholder or customer experience Experience applying customer feedback and service design Knowledge of underwriting, products, and distribution Strong understanding of claims systems and data Proven large-scale change leadership ability Bring customer experience practice, claims systems knowledge, and change leadership to Sandbox’s policyholder-focused insurance strategy.