Remote Patient Support Associate at Teladoc Health

7 days ago
Montreal administrative region, QC, Canada Apple One Full-time
Join Teladoc Health as a Remote Patient Support Associate and deliver exceptional service to patients. Manage inquiries through calls, emails, and chats while ensuring high satisfaction levels. This Tier 1 role focuses on providing top-notch support within a call center. You will handle inquiries, coordinating queues while demonstrating outstanding communication skills. Your problem-solving abilities will be essential in assisting members with their diverse needs and occasionally dealing with crisis situations.

Key Responsibilities
• Manage inbound calls, emails, and chats effectively
• Address inquiries and resolve issues promptly
• Provide clear information about Teladoc Health services
• Coordinate queues and ensure outstanding member support
• Handle crisis situations professionally when necessary

Requirements:
• Must be bilingual in English and French
• Exceptional empathy towards patients and members
• Strong organizational skills in a fast-paced environment
• Adaptable to new processes and challenges
• Minimum commitment of 15 hours per week Bring your communication skills and problem-solving passion to Teladoc Health in this rewarding customer support role. #J-18808-Ljbffr

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