Community Center Receptionist Client Care
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Welcome people to a SHIP community center serving youth at risk of homelessness as a client-centered Program Receptionist. Provide compassionate reception, safety awareness, and resource direction Monday through Friday evenings.
This Receptionist is the first point of contact in a transitional housing program and community center for youth aged 16-24. Reporting to the Program Manager, you will greet residents, answer calls, maintain records, and support safe service delivery. Duties include surveillance monitoring, meeting-room setup, staff training, and naloxone training within eight weeks.
Key Responsibilities:
- Greet residents, guests, staff, and community members professionally
- Direct telephone callers toward appropriate program resources
- Monitor cameras and support client safety procedures
- Maintain agency records and statistical information
- Follow emergency protocols after naloxone training
Requirements:
- Experience supporting youth or people experiencing homelessness
- Post-secondary education in Business, Human, or Social Services
- Previous nonprofit agency work experience
- Understanding of customer service and punctuality
- Microsoft Office knowledge plus First Aid and CPR certification
Combine client-centered care, professional reception, and safety-focused administration while supporting SHIP’s mission and values in the community.