Customer Onboarding Manager

As a Customer Onboarding Manager on our Customer Success team, you will guide prospects and new customers through their onboarding journey with Dash Social. During their first 30-90 days (on average), you'll act as their trusted advisor, proving our value, driving product adoption, and ensuring they're set up for long-term success.You'll collaborate closely with Account Executives, Account Managers, Product, and Product Marketing teams to deliver a seamless onboarding experience, uncover expansion opportunities, and help customers achieve their business goals using Dash Social.ResponsibilitiesCustomer and Prospect EngagementLead new customers through a structured 30-90 day onboarding program, driving usage, adoption, and overall ROI.Deliver engaging and efficient product training, feature demos, and workshops tailored to each customer's needs.Understand each customer's unique goals and align onboarding activities to ensure success.Act as the primary point of contact for all platform-related inquiries during onboarding.Identify and surface growth opportunities during onboarding and trial phases.Internal Collaboration and FeedbackMonitor customer usage and workflows via Mixpanel and Looker; share insights to drive adoption and determine when the client is ready to graduate from the onboarding phase.Track and communicate product issues, customer questions, and trends.Provide clear, actionable feedback to Product and Product Marketing teams.Collaborate with fellow Onboarding Managers to ensure consistency and excellence in the onboarding experience.Desired Qualifications2-4 years of experience in customer-facing SaaS, customer success, or client onboarding roles.Strong technical aptitude and the ability to quickly learn complex software.A confident self-starter with excellent organizational skills and attention to detail.Exceptional communication and presentation skills - you know how to build trust with customers.Comfortable working cross-functionally and adapting to a fast-paced, evolving environment.Growth-minded, proactive, and motivated to learn new skills.Experience leading both virtual and in-person meetings and training is required.Ability to travel for on-site client training as needed.Familiarity with the APAC business market is considered an asset.Don't meet every qualification? Research shows that equity-deserving groups are 20% less likely to apply to jobs if they don't check every box. If this role excites you and you think you have what it takes, we encourage you to still apply. You may be the best candidate for this roleAbout Dash SocialDash Social is a social media management platform that equips brands with intelligence and speed to stay ahead of the curve. Through its sophisticated cross-channel insights and workflow tools, Dash Social enables brands to create content that entertains, engages and drives consistent business results. To discover how Dash Social is empowering brands to outsmart social, visit dashsocial.com.At Dash Social, you will be given the opportunity to take risks, learn, and grow your career. You'll be joining a talented, hardworking team with leading policies and practices recognized as a top employer in Canada.Work With UsDash Social is a social media management platform that equips brands with intelligence and speed to stay ahead of the curve. We're building a team of smart, curious, and driven people who care about doing great work. It's the people at Dash that propel us forward.We believe that great ideas come from different places. We're proud of the team we've built so far and are always looking for people who bring new ideas, experiences, and dedication as we continue to grow. If you are collaborative, thoughtful, eager to learn and grow, and are a hard worker, you'll fit right in here.Dash Social's hiring practices are based on skills, potential and character, regardless of race, religion, colour, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.Employee BenefitsAt Dash Social, our team is our competitive advantage. We are committed to supporting one another and work hard to ensure everyone has the support they need. In addition to health and dental benefits for you and your family, you can also expect:Vacation, personal days and sick timeRRSP/401k matchingQuarterly wellness benefitDonation matching programParental leave top-up planWork-from-home benefitFlexible working hours and locationDepartmental and team-wide bonding activities #J-18808-Ljbffr