Level 1 IT Support Technician Digital and IT Montréal

1 month ago

Montreal, Canada Drakkar Digital Full time

ABOUT THE JOB

Our client is looking for a Level 1 IT Support Technician to join a dynamic and growing team.

YOUR RESPONSIBILITIES

  • Provide technical support to local and remote users
  • Communicate and follow up on solutions to various problems submitted
  • Manage the inventory of equipment, software and license compliance
  • Replace and assign computer equipment
  • Manage login, access rights and workstation security
  • Manage VOIP and cellular phone systems
  • Assist the team in charge of developing and testing new software applications
  • Document operational and problem resolution processes

ABOUT THE JOB

Our client is looking for a Level 1 IT Support Technician to join a dynamic and growing team.

YOUR RESPONSIBILITIES

  • Provide technical support to local and remote users
  • Communicate and follow up on solutions to various problems submitted
  • Manage the inventory of equipment, software and license compliance
  • Replace and assign computer equipment
  • Manage login, access rights and workstation security
  • Manage VOIP and cellular phone systems
  • Assist the team in charge of developing and testing new software applications
  • Document operational and problem resolution processes
OUR OFFER
  • Growing company with renowned partners and customers
  • Interesting and varied work with clients from a multitude of sectors and industries
  • Opportunity for advancement and professional development
  • Social benefits
  • RRSP contribution
  • Competitive Salary
  • 1 day offered for your birthday
  • Office located in the Old Port of Montreal
OUR REQUIREMENTS
  • A DEC in computer science or in the process of obtaining the degree
  • B ilingual (English and French) in order to serve customers from all provinces
  • Experience with technical support software (ticketing system)
  • Knowledge of networking (TCP/IP, DHCP, DNS, VLAN)
  • Infrastructure Microsoft Exchange 365, Azure Active Directory
  • Microsoft Windows 10 Pro
  • Comptia A+ or similar certification, an asset
  • Good knowledge of Microsoft Office 365 suite including Outlook, Word, Excel and Teams
  • Knowledge of Android and iOS operating systems
  • Knowledge of VMWare virtualization, an asset
#LI-DNI

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