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Senior Account Manager
1 month ago
Join to apply for the Senior Account Manager role at VoiceflowJoin to apply for the Senior Account Manager role at VoiceflowVoiceflow is the leading collaborative conversational AI platform.Our collaboration platform makes it easy for conversational AI product teams to quickly design, test, ship and iterate on conversational assistants - together, faster, at scale.Assistants designed and built with Voiceflow span hundreds of use cases and we’re loved by over 80,000 global teams. We work with some of the world’s largest companies including US Bank, McDonalds, JP Morgan, Amazon, Home Depot, Best Buy, John Hopkins, and thousands of others.We’re biased of course, but we think we’re building one of the coolest products in the world. Put this claim to the test and try out Voiceflow’s free version yourself - give it a tryJoining a new company is one of the biggest decisions we all make in life as we’re investing our most important resource - our time. At Voiceflow, we believe in an inevitable future where everyday conversations between customers and brands will be increasingly automated. So we want to ensure that the teams building these experiences have great tools to craft great conversations. Think of us like the design and production suite for the growing world of conversational AI. You can learn more about our vision of the future here.We’ve raised $25M USD the past 2 years from some of the world’s best investors including Felicis, Craft, True, Amazon, Google & CEOs of Figma, Webflow, Eventbrite, Invision, Producthunt, and more. We’re a small, fast growing remote team of around 35 team members from around the world, composed of dedicated and talented individuals with a core focus on engineering and product.We are seeking a strategic and results-driven Account Manager to own and deepen customer relationships, drive renewals, and unlock expansion opportunities for our enterprise customers. This role is critical in ensuring our customers maximize the value of Voiceflow’s platform by delivering successful AI agents, identifying new use cases, and building long-term, consultative partnerships. The Account Manager, Enterprise will report directly to the Head of Revenue.Key ResponsibilitiesOwn and Manage Enterprise RelationshipsServe as the primary point of contact and trusted advisor for key customer stakeholders, building strong, strategic relationships.Develop and execute account plans to ensure successful renewals, maximize customer lifetime value, and drive expansion across multiple use cases.Drive Renewals and ExpansionProactively identify and pursue upsell and cross-sell opportunities within existing accounts.Utilize a consultative approach to understand customer business goals and align Voiceflow solutions to their evolving needs.Ensure Successful Delivery of AI AgentsOversee the end-to-end delivery and adoption of AI agents, working closely with Solution Delivery and Product teams to ensure customer success criteria are met.Collaborate with Solutions Consulting to operationalize best practices and streamline agent deployment.Strategic Account Planning and GrowthAnalyze customer data, usage, and business objectives to uncover trends, risks, and opportunities for growth.Develop and refine account management frameworks and processes to support scalable growth.Cross-Functional LeadershipPartner with Sales, Solutions Consulting, and Product Management to align on customer goals and deliver a seamless customer experience.Champion the voice of the customer internally to influence product and service improvements.Required Qualifications10+ years of experience in account management or related enterprise relationship rolesProven track record of driving renewals, expansions, and long-term customer growth in a SaaS or enterprise environmentStrong understanding of conversational AI technologies and their business applicationsExperience managing technical projects and working with technical stakeholders (engineers, developers, CIOs, CTOs)Expertise in consultative selling, value articulation, and strategic account planningExcellent communication and presentation skills, with the ability to engage and influence C-level executivesData-driven mindset with a focus on continuous improvement and risk mitigationDesired SkillsExperience in Conversational AI, SaaS, or enterprise softwareBackground selling and enabling technical products with rich integrationsStrong project management and organizational skillsExperience building and scaling account management systems and processesBuilder mentality, comfortable in unstructured environments, and willing to act as a player/coach when neededWhy This Role MattersAs the Account Manager, you will be instrumental in shaping our customer relationships and driving sustainable revenue growth. Your strategic vision, consultative approach, and expertise in conversational AI will ensure Voiceflow remains a trusted partner as our customers innovate and scale their use of AI agents.Why VoiceflowWork with a well-funded yet small, hard working team filled with brilliant passionate people.Take ownership over your work and build momentum on important projects both assigned to you, and of your own choosing.A flexible hybrid work environment (1 day in office)Team All-Hands, Social Hours, team bonding games, and more. Keeping our teams engaged, even in the remote world.Supporting continued growth with Learning & Development and Lunch & Learn opportunities.Competitive salaries, equity options, full benefits from day one, Health Spending Account, WFH equipment budget and a learning and development stipend- we’ve got you coveredRealistic company valuation that gives your equity real, meaningful upside.Perks are nice, but perks don’t make a company or individual successful - the work does. At Voiceflow, we’re building a product that can help teams work together to rapidly design, prototype and launch conversational assistants for any channel. While you’re building for our customers, we’re building for you.Voiceflow is an equal opportunity employer. We believe that our commitment to diversity & inclusion will enable us to build better digital experiences for our clients and their customers. We are dedicated to fostering a global team that reflects the diversity of the Voiceflow community. We consider employment applicants without regard to age, race, color, national origin, citizenship, religion, creed, sex, sexual orientation, veteran status, marital status, disability status, or any other protected status.If you have any special needs or accessibility requirements, please let us know. We will do our utmost to accommodate, in accordance with applicable local legislation.Seniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionInformation TechnologyIndustriesTechnology, Information and InternetReferrals increase your chances of interviewing at Voiceflow by 2xSign in to set job alerts for “Account Manager” roles.National Key Account Manager (Greater Toronto Area)Toronto, Ontario, Canada CA$40,000.00-CA$45,000.00 2 weeks agoSenior Account Manager, Special Loans and RestructuringToronto, Ontario, Canada $49,925.00-$83,208.00 3 weeks agoWe’re unlocking community knowledge in a new way. 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