Charlotte Tilbury

OverviewBeauty Advisor Role at Charlotte Tilbury. An ambassador for the Charlotte Tilbury brand, the Beauty Advisor reflects the brand values and customer base. Responsible for achieving optimal financial results by maximizing top line sales potential and ensuring superior service to customers.ResponsibilitiesSales: Drive financial results in store to meet and exceed plan. Include Key Performance Indicators (KPI's) such as Average Unit Sales (AUS) and Items Per Transaction (IPT).Communicate and manage agreed goals.Be a specialist amongst the retail artistry brands, demonstrating entrepreneurial spirit within company guidelines.Customer Service: Manage customer queries with sound judgment and achieve positive outcomes.Collaborate with the Account Executive and Area Trainer to ensure continuous training and development of the team to meet Charlotte Tilbury standards in service and artistry.Extend exceptional customer service beyond the in-store experience.Proactively anticipate staffing needs, including sourcing and selecting talent to deliver business objectives, including a bench for freelance and permanent staff.Determine individual and team sales targets to meet and exceed plan.Analyze business performance and proactively plan strategy for day-to-day activities and events.Promote the Tilbury Touch to the team and customers; lead by example in outstanding customer service.Foster open, positive communication, professionalism and creativity through team meetings and collaborative management.Ensure the counter is customer-ready from open to close; maintain inventory levels and accurate stock files.Implement visual merchandising, new launch displays and collateral placement as directed by the marketing team.Maintain technology on counter; raise operational issues for timely resolution.Store and Retail Partner Relationships: establish cooperative relationships with store operations teams; schedule team to optimize coverage; maintain counter hygiene and store standards.RequirementsBilingual in English and FrenchSeniority levelEntry levelEmployment typePart-timeJob functionMarketing and SalesIndustriesTechnology, Information and InternetReferrals increase your chances of interviewing at Charlotte Tilbury Beauty by 2x.Get notified about new Brand Specialist jobs in Gatineau, Quebec, Canada. #J-18808-Ljbffr