Current jobs related to Guest Experience Supervisor - Gananoque - Hornblower Group
-
Guest Experience Supervisor
2 days ago
Gananoque, Canada Hornblower Corp Full timeCity Cruises Gananoque ON, 208 Main Steet, Gananoque, Ontario, Canada Job Description Posted Thursday, January 29, 2026 at 8:00 AM Hornblower Group is a global leader in experiences and transportation. Spanning a 100-year history, Hornblower Group’s portfolio of international offerings includes water-based experiences (ining and sightseeing cruises),...
-
Guest Experience Supervisor
2 days ago
Gananoque, Canada Hornblower Group Full timeCompany Overview Hornblower Group is a global leader in experiences and transportation, serving more than 20 million guests annually across 10 countries and 50 U.S. cities. Headquartered in Orlando, Florida, the company operates additional corporate offices in locations around the world. Position Summary The Guest Experience Supervisor oversees daily...
-
Seasonal Cruise Guest Experience Supervisor
2 days ago
Gananoque, Canada Hornblower Corp Full timeA premier experience company in Gananoque seeks a Guest Experience Supervisor to oversee daily operations in the Guest Experience Department, ensuring excellent service standards are met. The role requires strong leadership and customer service skills, with responsibilities including managing ticket transactions, resolving customer complaints, and overseeing...
-
Seasonal Cruise Guest Experience Lead
2 days ago
Gananoque, Canada Hornblower Group Full timeA global leader in experiences is seeking a Guest Experience Supervisor in Gananoque, Ontario. This role involves overseeing the Guest Experience Department's daily operations, ensuring exceptional service for guests and group tours. Candidates should have at least two years of customer service leadership experience, proficiency in Microsoft Office, and...
-
Food & Beverage Supervisor
1 week ago
Gananoque, Canada City Experiences Full time**City Experiences is seeking a Food & Beverage Supervisor for our City Cruises operation in Gananoque.** **About You**: This person will be adaptable, dynamic, and embody City Experiences’ RESPECT Service System. **Crew Benefits**: - Complimentary Uniforms - New Retention Bonus - up to $500.00! - Competitive Wage - Crew Recognition Program - Crew...
-
Server
1 week ago
Gananoque, Canada City Experiences Full time**City Experiences is seeking a Server for our City Cruises operation in Gananoque.** **About You**: This person will be adaptable, dynamic, and embody City Experiences’ RESPECT Service System. **About the Opportunity**: The successful **Server** is technically competent in serving food and beverages, is hospitable and cordial to guests and coworkers,...
-
Breakfast Host
7 days ago
Gananoque, Canada Holiday Inn Express & Suites Full time**JOB SUMMARY**: Responsible for a quality Breakfast Bar, including set-up, serving, maintenance, tear down, and clean up. **ESSENTIAL JOB FUNCTIONS**: - Maintain quality standards of the Breakfast Bar throughout the breakfast hours. - Ensure food quality and quantity are correct. - Maintain a neat and orderly kitchen: wash, dry, and put away all dishes,...
-
Server
7 days ago
Gananoque, Canada City Experiences Full time**City Experiences is seeking a Server for our City Cruises operation in Gananoque.** **About You**: This person will be adaptable, dynamic, and embody City Experiences’ RESPECT Service System. **About the Opportunity**: The successful **Server** is technically competent in serving food and beverages, is hospitable and cordial to guests and coworkers,...
-
Cage Cashier
7 days ago
Gananoque, Canada Shorelines Casino Thousand Islands Full timeEXCITING JOB OPPORTUNITY **CAGE CASHIER - (PART-TIME)** **SHORELINES** **CASINO THOUSAND ISLANDS** **_Team up with the industry’s best and provide great guest experiences at SHORELINES CASINO THOUSAND ISLANDS!_** Under the direct supervision of the Manager or Supervisor of the **Operations Department**, this **Part-time Cage Cashier **position is...
-
Food and Beverage Shift Manager
2 days ago
Gananoque, Canada Hornblower Group Full timeOverview Hornblower Group is a global leader in experiences and transportation. Spanning a 100-year history, Hornblower Group’s portfolio of international offerings includes water-based experiences (dining and sightseeing cruises), land-based experiences (walking and food tours) and ferry and transportation services. City Experiences, Hornblower Group’s...
Guest Experience Supervisor
2 days ago
Company Overview Hornblower Group is a global leader in experiences and transportation, serving more than 20 million guests annually across 10 countries and 50 U.S. cities. Headquartered in Orlando, Florida, the company operates additional corporate offices in locations around the world. Position Summary The Guest Experience Supervisor oversees daily operations of the Guest Experience Department, ensuring guests and group tours receive service that anticipates needs and exceeds expectations. (Seasonal/contract position) Duties And Responsibilities Receives guests and groups informing them of boarding procedures; prints, sorts and distributes boarding passes on Point-of-Sale system. Regularly investigates variances and complaints, passes on customer service issues, late arriving groups, to Ticket & Retail Sales Manager. Manages all ticket transactions ensuring they are in line with company policies and procedures, including promotional vouchers and marketing materials. Resolves customer issues, conflicts, and complaints professionally and in a timely manner within the scope of authority; refers unusual situations to Ticket & Retail Sales Manager. Manages the flow of guests and groups from the ticket/retail office to departure/arrival docks. Assists with guest flow and ensures boarding of vessels is timely, safe, and meets compliance standards. Assists parking and dock crew with flow of traffic and guest line management. Communicates all required pertinent information during pre-shift meetings. Daily distribution of floats and reconciliation of cash/credit and debit sales. Explains products and prices, and answers questions from guests. Assists Guest Experience Manager with monthly and year-end inventories, display set-ups, maintaining inventory levels and receiving product when required. Uses Point of Sale system to cash out guests’ retail purchases. Participates in the management of the store’s visual image as determined by Ticket & Retail Sales Manager. Assists Ticket & Retail Sales Manager in revenue loss prevention and compliance. Assists Ticket & Retail Sales Manager in executing determined sales objectives and ensures they are reached or exceeded, communicating necessary information to the crew. Processes and books group reservations requests, modifications, payments, cancellations, and other ticket orders received by phone, email, and other sources, while ensuring accuracy and completeness. Meeting and greet guests and group tours working closely with group tour guides to ensure satisfaction during their cruises, following up for feedback on the success of the cruise. Provides updates related to cruise date, time, and departure location to group tour guides. Supports sales functions, site visits, charters, and events to ensure excellent service and sales. Resolves customer complaints regarding booking, ticketing, and special boarding needs and escalates to Guest Experience Manager when required. Maintains group contact information, accounts, various spreadsheets, and checklists. Maintains a positive working relationship with other departments. Assists Guest Experience Manager to deliver ongoing Quality, Health & Safety, and training programs to department staff. Assists Guest Experience Manager in any medical, emergency, security and other risk/threat situation that may arise. Knows and understands internal policy and procedures, and external requirements related to the position and department; assists in training crew in compliance of these policies and procedures. Takes overall responsibility and accountability for the prevention of work-related injuries and/or illness by identifying and communicating risks, hazards and opportunities on the job; provides necessary measures (i.e., PPE) and allocates resources to keep the workplace safe. Maintains a neat, clean and well-groomed appearance. Reports to work on time and for all scheduled shifts. Completes any other duties as assigned by Ticket & Retail Sales Manager or Director of Operations. Requirements & Qualifications O.S.S.D. or equivalent as recognized by the Ministry of Education. Minimum of two (2) years customer service leadership experience and/or marketing/sales experience required. Proficiency with Microsoft Office products is required. Strong oral and written communication skills, including conflict resolution skills. Must be able to read and write English; will be required to enter, transcribe and/or maintain tracking. Strong understanding of the digital and social environment. Cash handling and basic math skills are required; ability to collect money from group tour guides, guests and return proper change. Strong attention to detail, leadership, customer service, organizational skills. Must deal calmly and effectively with high-stress situations. Ability to reach, bend, wipe, push, pull, move, lift up to 40 lbs (18 kgs) and work for extended periods of time without sitting. Must be able to work evenings, weekends, and holidays. If required, wear assigned Personal Protective Equipment (PPE) (i.e., non-slip shoes, gloves, weather appropriate dress attire). Crew Benefits Competitive Wage Retention Bonus – up to $500.00 Complimentary Cruise Tickets & Uniforms Crew Recognition Awards Crew Referral – up to $200.00 per referral Crew Events Paid Training City Experiences Employment & Workplace Statements City Cruises Canada does not use AI technology in any part of the recruitment process. Hornblower is proud to be an Equal Employment Opportunity employer. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of harassment and/or discrimination of any type, including but not limited to discrimination and/or harassment based upon race, citizenship, place of origin, colour, ancestry, disability, age, creed, sex/pregnancy, family status, marital status, sexual orientation, gender identity, gender expression, genetic characteristics, receipt of public assistance and record of offences. City Experiences employment and workplace decisions will be based on company needs, job requirements and individual job qualifications and skills. City Experiences will comply with provincial and federal legislation relating to equal employment opportunities and employment equity. #J-18808-Ljbffr
