Customer Service Specialist

Paving a Brighter Future Together Who we are: Quality built into everything we make Since 1965, Best Way Stone has sustained growth through the contributions of our employee’s commitment to customer service, quality and innovative products. Being a family-owned and operated company has given us the ability to build strong, loyal relationships with our customers by creating positive experiences every step of the way. Products produced at our sites are found throughout Canada and the US in DIY projects to high-end homes, commercial applications and assisting in beautifying public outdoor spaces. We strive to be there for our customer when others are not and that there is always a solution to our customer’s needs. What we offer: We offer a comprehensive compensation package, which includes: A competitive wage, dependent on education, skills and experience. Group Benefits (Health, Dental, HCSA) Employee and Family Assistance Plan (EFAP). Life Insurance Group RRSP match program. Uniform/Casual Dress. Wellness program Company sponsored events. Paid Time Off Training & Development Internal succession planning and more About the opportunity: Best Way Stone is currently recruiting a Customer Service Specialist for our Uxbridge location to fill an upcoming retirement. This role supports customers by providing product information, answering inquiries, and resolving concerns, while acting as a key point of contact between customers, sales and operations. The ideal candidate will have: 5+ years of previous customer-facing customer service experience, including in-person interaction with customers. Strong problem-solving, math, and communication skills. Ability to manage multiple tasks with frequent interruptions (emails, phone calls, in-person inquiries). High attention to detail for accurate order entry and tracking. Strong organizational and computer skills (Microsoft Office). Ability to work independently and as part of a team. Reliable and predictable attendance. Ability to lift up to 25 lbs. Knowledge of pre-cast concrete landscaping products is an asset. To be successful in this role, you will: Approach customer interactions with a problem-solving mindset and clear, respectful communication Stay organized and focused while balancing detailed work and frequent interruptions Work independently while contributing effectively as part of a team in a fast-paced environment. Some of the responsibilities for this role include: Entering and confirming purchase orders, including phone and fax orders Responding to customer, dealer, and contractor inquiries Supporting the sales team with customer-related requests Processing cash and credit card transactions and balancing daily payments Assisting customers with product selection, delivery coordination, and payment Performing tractor-trailer load checks prior to delivery Assisting with special projects as assigned. Hours will vary with business demands and may range from 7am start to 4pm or 5pm finish time. Overtime is frequent during peak selling months from May to September. The role works Monday to Friday, with Saturdays being required during peak selling months. To learn more about our company and products, visit https://bestwaystone.com/ Thank you for your interest in Best Way Stone. Candidates selected for an interview will be contacted. This recruitment process may include the use of automated screening tools. Best Way Stone welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. #J-18808-Ljbffr