Operations Manager

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At Extendicare, we believe that working as a team and celebrating achievements creates an environment that allows us to reach our potential. As a valued member of our leadership team, you will assume ultimate responsibility for providing high quality care while maintaining a safe and healthy environment for residents and staff. If you’re passionate about leading a team that is committed to quality care and driven by innovation and growth, join us

This position is for our Countryside Home, located in Sudbury, Ontario.

What you’ll be doing:

Lead administrative team to deliver seamless and quality services for residents, families, and employees.

Process and verify invoices, payments and remittances related to 3rd party providers, including agency staffing and independent contractors. Maintain external vendor relationships.

Handle payments from families and all queries concerning billings from residents and /or families; manage resident intake, setup, on-going billing, collections, and discharges.

Maintain and update resident and employee census records; ensures confidentiality of all financial, personnel and resident data; Create and communicate job postings for home/facility positions.

Adheres to established policies and procedures regarding quality assurance, fire, occupational health and safety, environment, and infection control.

Acts as a Subject Matter Expert to Hiring Managers at the facility level on effective recruitment and onboarding best practices and m anage end to end recruitment processes while coordinat ing new hire packages and an exceptional onboarding and orientation experience specific to Business Office New Hires.

What you bring :

5 - 10 years of experience managing a fast-paced office/business environment.

Post-secondary diploma/certificate in office or business administration, bookkeeping, accounting or equivalent.

Must understand banking practices and w orking knowledge of HR, payroll, scheduling, benefit administration, interpretation and application of collective agreement provisions, accounts receivable, and accounts payable practices.

What you’ll get:

Continuous mentorship, support for life-long learning and growth opportunities

Opportunities for advancement and career growth within the organization

A rewarding and meaningful work experience where you can enrich your life and the lives of others

Employee Family Assistance Program

Robust benefits package.

Extendicare is a leading provider of care and services for seniors throughout Canada. Through our network of over 115 operated senior care and living centres , as well as our home health care operations, we are committed to delivering care throughout the health care continuum to meet the needs of a growing seniors’ population in Canada. Our qualified and highly trained workforce of 23,700 individuals are united by a dedication to quality care and by our vision of being the best provider of senior care and services in Canada . 

Time Type:

Job Description 

Operations Manager – Extendicare 

At Extendicare, we believe that working as a team and celebrating achievements creates an environment that allows us to reach our potential. As a valued member of our leadership team, you will assume ultimate responsibility for providing high quality care while maintaining a safe and healthy environment for residents and staff. If you’re passionate about leading a team that is committed to quality care and driven by innovation and growth, join us

This position is for our Countryside Home, located in Sudbury, Ontario.

What you’ll be doing:

• Lead administrative team to deliver seamless and quality services for residents, families, and employees.

• Process and verify invoices, payments and remittances related to 3rd party providers, including agency staffing and independent contractors. Maintain external vendor relationships.

• Handle payments from families and all queries concerning billings from residents and /or families; manage resident intake, setup, on-going billing, collections, and discharges.

• Maintain and update resident and employee census records; ensures confidentiality of all financial, personnel and resident data; Create and communicate job postings for home/facility positions.

• Adheres to established policies and procedures regarding quality assurance, fire, occupational health and safety, environment, and infection control.

• Acts as a Subject Matter Expert to Hiring Managers at the facility level on effective recruitment and onboarding best practices and m anage end to end recruitment processes while coordinat ing new hire packages and an exceptional onboarding and orientation experience specific to Business Office New Hires.

What you bring :

• 5 - 10 years of experience managing a fast-paced office/business environment.

• Post-secondary diploma/certificate in office or business administration, bookkeeping, accounting or equivalent.

• Must understand banking practices and w orking knowledge of HR, payroll, scheduling, benefit administration, interpretation and application of collective agreement provisions, accounts receivable, and accounts payable practices.

What you’ll get:

• Continuous mentorship, support for life-long learning and growth opportunities

• Opportunities for advancement and career growth within the organization

• A rewarding and meaningful work experience where you can enrich your life and the lives of others

• Employee Family Assistance Program

• Robust benefits package.

Extendicare is a leading provider of care and services for seniors throughout Canada. Through our network of over 115 operated senior care and living centres , as well as our home health care operations, we are committed to delivering care throughout the health care continuum to meet the needs of a growing seniors’ population in Canada. Our qualified and highly trained workforce of 23,700 individuals are united by a dedication to quality care and by our vision of being the best provider of senior care and services in Canada . 

Time Type:

When you choose to build your career with Extendicare, you’re joining a team dedicated to making a difference. By focusing our energy on enriching the lives of our residents every day, we transform both the quality of their lives and the quality of our own work experiences.

If you have a passion for caring, turn it into a rewarding career with Extendicare

Extendicare and affiliated organizations including our partner homes in Extendicare Assist, accommodate the needs of job applicants throughout its recruitment and selection processes upon request.

Extendicare is a leading provider of care and services for seniors across Canada. We deliver quality care to meet the needs of a growing seniors’ population. We also provide management and consulting support through a range of services, including recruitment and building strong, qualified teams, to a network of independently owned long-term care and retirement homes.

Our Mission
“Helping People Live Better.”

We help our residents and clients live better by promoting quality of life.

We create remarkable moments through highly engaged and motivated team members.

Stakeholders know this because we continuously measure, improve and publicly share our performance.

Our Vision
Our vision is to be the best senior care and services company in Canada.

Our Values
At Extendicare, we value our customers and our team who cares for them. We are committed to treating them with dignity and respect in an atmosphere of compassion. As health care professionals, we take pride in being responsive to the needs of those who rely on us.

Customer Satisfaction. We strive to provide care and services to our customers which exceed their expectations.

Excellence. We believe aspiring to excellence leads to continuous quality improvement in our provision of care to residents.

Respect. We value each employee, encourage equal opportunity for growth and recognize achievement.

Integrity. We believe in honesty and fairness in our relationships with others.

Accountability. We believe we are accountable for the quality of services we provide to our customers.

Communication. We listen to each other and foster open and honest communication.

Teamwork. We believe that working as a team creates an environment that allows us to reach our potential.

Environment. We believe that environmental issues should be integrated into business decisions that promote environmental protection, preservation, safety and a homelike atmosphere.