Dispensary Keyholder

Overview Dispensary Keyholder at Nova Cannabis. Nova Cannabis Inc. is a national cannabis retailer. We operate primarily via our Value Buds banner, with a mission to deliver compelling value to cannabis consumers. Our goal is to attract, grow and retain a loyal customer base by offering high-quality cannabis products in convenient locations at everyday low prices. Role and Responsibilities Based out of our Value Buds Robson St location in Vancouver, BC, we are looking for an experienced Part-time Keyholder who can handle curveballs. The Keyholder will be responsible for ensuring the store is in tip-top shape and will become knowledgeable about cannabis to share with customers. We’re seeking go-getters who love meeting new people, cultivating relationships, and learning about this industry. Customer Offering Greet customers upon entrance; engage in conversation and build a relationship to understand specific needs Facilitate a welcoming and positive atmosphere for everyone in the store Educate customers about cannabis products, strains and consumption methods Day to Day Operations Promote our culture and brand by participating in merchandising and promotional activities Work in partnership with Store Managers and other team members to generate sales Maintain a high level of product and service knowledge; stay up-to-date with industry legislation, trends and new products Participate in routine store maintenance and ensure cleanliness is a priority Complete customer transactions on the POS system and adhere to all cash and Loss Prevention procedures Monitor inventory and re-stock product regularly Regulatory Adherence Comply with all OH&S (Occupational, Health, and Safety) policies and procedures Support and promote Nova Cannabis’s and BCGLC’s social responsibility programs Comply with Nova Cannabis’s policies, standard operating procedures, and practices Experience And Qualifications Minimum 2 years of customer service experience Minimum 2 years of retail and/or hospitality experience Cannabis, liquor or healthcare experience is preferred High School Diploma or equivalent Valid Selling it Right certification Must complete and pass a Criminal Record Check Working knowledge of regulations as it pertains to selling cannabis in BC Personal Characteristics And Requirements Excellent customer service skills; positive attitude, charismatic, comfortable engaging with customers Ability to think on your feet and creatively problem solve Open-minded and constantly identifying ways to improve Passionate about creating a positive, memorable, and tailored experience for every customer Excellent communication skills (written and verbal) and a professional demeanor Team player who is passionate about supporting the overall success of the business Uphold ethics, confidentiality, and demonstrate a high level of discretion Responsible and reliable Must be 18 years of age or older Must have reliable transportation to commute to/from work We are grateful for the interest in this role from all candidates; however, we will be contacting only those that are selected for next steps in the hiring process. Our Commitment To Diversity & Inclusion Nova is an equal opportunity employer. We are committed to building a welcoming, inclusive, diverse and safe workplace where all of our team members have equal opportunity to succeed. We know this begins with recruitment. To honor our commitment, Nova encourages applications from individuals of all backgrounds, sexual orientation, gender identity, ancestry, ages and abilities. Number of Openings: 3 Time Type: Part time #J-18808-Ljbffr