Retail Store Manager

PetSmart St John’s, Newfoundland and Labrador, Canada Retail Store Manager About Life At PetSmart At PetSmart, we’re more than just a company obsessed with pets; we’re obsessed with our people too. Our values are rooted in unconditional love—a lesson we learn from our pets—and staying united together. We believe when our associates are happy and healthy, they can provide the best possible care for our furry, scaled, and feathery friends while enjoying a work experience that celebrates them as their authentic selves. Benefits Paid bi‑weekly Health benefits: medical, dental, vision Retirement Plan Tuition assistance Associate discounts and perks Paid time off for full‑time associates Career pathing Development opportunities Job Summary PetSmart’s Store Leader has leadership oversight of the safety of people and pets, pet parent experience, operational execution, financial outcomes, and all human resource functions within all areas of the store. This role is expected to provide exemplary leadership for the store by driving the company culture and strategies, achieving targeted results, championing exceptional pet parent service and efficient execution of the store’s daily business while upholding the company’s vision, mission, values, and strategy within the store. Essential Responsibilities People Leadership: Responsible for employment decisions such as recruiting, interviewing, hiring, coaching, and terminating. Builds an open‑door culture in the store by engaging and listening to associates. Accountable for creating and posting the schedule for the entire store after receiving input from Experience and Process Leader. Facilitates the associate experience and supports associate development, including reviews, recognition, team activities, labor management, training, onboarding, mentoring and succession planning. Delegates effectively and empowers others to succeed; challenges others to reach their full potential and encourages them to retain ownership for their results. Cascades information to associates and adjusts team priorities to meet goals and commitments. Ensures continued alignment and responds effectively to a changing environment. Addresses and administers associate complaints and grievances. Recognizes and celebrates associates driving overall associate engagement. Accountable to ensuring all associate reviews are delivered on time. Overall Store Experience: Leads the associate and pet parent experience at all levels and ensures pets in our care are safe and healthy. Accounts for the pet parent experience and outcomes conducted over the telephone, in person or online, and responds to general and escalated pet parent concerns. Builds a store environment focused on consistently delivering an exceptional, positive in‑store pet parent and associate experience. Evaluates operations and seeks opportunities to continuously improve processes and services. Collaborates and partners with the Store Leadership team to ensure efficient and effective outcomes of in‑store and community events, including partnering with local adoption groups. Maintains store standards and leads a culture of empowerment by ensuring compliance with our policies and procedures (P&Ps) and code of ethics for themselves and their team. Responsible for conducting monthly Core and Services Walks to validate proper execution of policies and procedures. Prioritizes and ensures a safe environment for our associates, pets, and pet parents. Ensures compliance with all inventory management tools to guarantee appropriate levels of in‑stock are available to all pet parents. Communicates business and financial objectives to other leaders within the store. Review in‑store cameras to assess safety practices, associate behaviors and assess risk; follow up with associates and leaders with coaching and accountability as appropriate. Responsible for taking immediate action and reports when a sick/injured pet is identified in the store; transport to the vet as needed. Shared responsibility with store opening and closing procedures to ensure we uphold our brand promise. Business Management: Deliver corporate strategy and profitability goals by executing the direction set leadership. Analyze root cause and respond to a variety of reports in all areas of the store; communicate business results to leaders and associates; create improvement plans where needed. Identify and drive opportunities to grow the business, recognize business successes and hold associates accountable in achieving store P&L expectations such as sales and shrink targets. Manage expenses such as labor and supplies and any other relevant store metrics. Leverage home office partners and resources to submit and follow up on store related work orders and purchase card allocation. Creates and posts schedules for the entire store. Accountable for processing payroll weekly and managing labor within a budget. Executes daily, weekly, and monthly reporting and paperwork as required by the Company. Accountable to run store related errands to support store needs. Qualifications 4‑6 years of retail leadership or experience in a customer‑focused environment. Full‑time availability required, flexibility in schedule, able to work evenings, weekends, and holidays as needed. Proficiency in computer applications. Strong written and verbal communication skills. Ability to react under pressure and maintain composure. Strong organizational skills and attention to detail. Supervisory Responsibility Typically oversees the Experience Leader and Process Leader, up to six lead associates and ten to seventy non‑leader associates. Carries out supervisory responsibilities in accordance with PetSmart’s policies and procedures. Physical Demands and Work Environment Associate required to stand, walk, climb a ladder, and use hands to handle, feel, hold, write, etc. Must frequently reach with hands and arms: stoop, kneel, crouch, talk and hear. Specific vision abilities required include depth perception. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Associate must frequently lift and/or move up to 50 pounds and occasionally team lift and/or move more than 100 pounds. While performing the duties of this job, the associate is occasionally exposed to moving mechanical parts, wet environment with an abundance of pet hair. Noise level is moderate; may be exposed to high levels at times. Exposure to live animals and their handling is common. Do What You Love Join us for a chance to make a meaningful impact every day. Whether it's helping a customer choose their first fish, celebrating a pet's birthday, or seeing the smile on a pet parent’s face after a fresh groom—you'll create moments that matter. At PetSmart, we cherish diversity and the unique perspectives of our 50,000 associates, all united by a passion for pets. We’re delighted you’re interested in joining our pack and helping us in our commitment to doing Anything for Pets, and the people who love them. We're excited to hear your story and learn more about you Apply Now This listing is not an indication that the position is currently open or available. We are continually looking to build a strong network of talented candidates to join our organization and are always accepting applications. This job summary is intended to describe the general nature and level of work associates/leaders assigned to this job perform. It is not intended to include all duties and responsibilities. You will be provided with a copy of a job description for the actual position you are hired into. Exact rate of pay will be based on relevant experience level, training, skills or knowledge and store location. In no instance will PetSmart pay less than the local minimum wage. This position is also eligible for benefits as described at https://benefits.petsmart.com/ca/ PetSmart provides an equal opportunity for all associates and job applicants without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics. We offer reasonable accommodations to applicants with disabilities throughout our application process, upon request and as required by law. #J-18808-Ljbffr