Wireless Sales Supervisor

Company: Staples Canada We are a dynamic, inspiring partner to customers and the communities in which we live. At Staples, we inspire people to work smarter, learn more and grow every day. We look for individuals who are curious, approachable, and passionate, and who enjoy finding solutions. Benefits Associate discount Health and Dental benefits RRSP/DPSP Performance bonuses Learning & Development programs And more… Diversity & Inclusion Staples Canada is creating an inclusive and diverse work environment. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know. About the Role Wireless Sales Supervisor As the Wireless Sales Supervisor, you are a champion of the customer experience in the wireless department. You help our consumers and business customers achieve their working & learning goals by sharing your knowledge, experiences, and enthusiasm on the latest wireless tech products, services, and trends. Primarily a sales position, you will partner with management to determine and deliver on daily financial/non‑financial goals. Passionate about wireless technology, you continuously grow the team’s knowledge by committing to ongoing self‑development and interact with the larger store team and other business units by sharing your expertise. Responsibilities Partner with management to identify and achieve short and long‑term goals for the wireless department Ensure team understands the connection between store financial success and the wireless department Lead and model selling by cultivating a selling culture with associates to achieve current goals and targets Lead and model unlocking the whole store play by engaging with customers and associates in other departments when not engaged with a customer at the wireless kiosk Effectively resolve customer concerns and escalates to management when appropriate Perform follow‑up calls to solicit feedback on sales and promote additional products and services where applicable Take opportunities to identify and grow new business opportunities and prospects such as generating referrals and participating in outreach activities Work with various market leaders including General Manager, Divisional Sales Manager, Regional Sales Manager, Retail Sales, and Services Manager to target and generate business sales leads and referrals Provide management with relevant sales information Participate in the recruitment, hiring and onboarding processes within the department Be accountable for training and coaching associates in all aspects of sales and customer engagement Understand and adhere to all asset protection and privacy policies, and coach others to do so as well Qualifications Completion of post‑secondary education is preferred 2+ years of Wireless Sales experience 1+ years in a supervisory role with direct accountability for achieving sales targets is preferred Ability to resolve clients concerns in a diplomatic manner Ability to plan, organize and prioritize efficiently to handle daily responsibilities and serve our customers Capacity to work independently and seek out assistance as required Seniority Level Mid‑Senior level Employment Type Full‑time Job Function Sales and Business Development – Retail EEO Statement Staples Canada is an equal opportunity employer committed to diversity and inclusion and we encourage applications from all qualified candidates, including those with disabilities. #J-18808-Ljbffr