Power Platform Technical Analyst

The Opportunity Manulife is a leading international financial services provider, helping people make decisions easier and lives better. Help shape the future you want to see — and discover that better can take you anywhere you want to go. Power Platform Technical Analyst will play a key role in ensuring the stability, reliability, and scalability of our Power Platform environment. Increase usage of Power Platform globally including Copilot Studio AI Agent adoption requires additional expertise. Office location: Montreal – QC, Waterloo – ON, Toronto – ON, Halifax – Canada, Boston – USA Work arrangement: Hybrid (3 days from office, 2 days from home) Remote working option is not available. Position Responsibilities Platform Reliability Management & Troubleshooting Investigate and resolve issues related to app performance, data integration, and automation failures. Address issues and engage with users to provide Tier 2/3 support for Power Platform applications and flows. Act as a liaison between business users and technical teams to ensure timely resolution of issues. Platform Maintenance Monitor platform health, usage, and performance metrics. Manage environment configurations, security roles, and data policies. Perform routine audits and ensure compliance with governance standards. Documentation & Knowledge Sharing Maintain support documentation, FAQs, and troubleshooting guides. Conduct training sessions and create user guides for business users. Collaboration & Continuous Improvement Work closely with developers, business analysts, and stakeholders to support ongoing enhancements. Identify opportunities to streamline support processes and improve user experience. Required Qualifications At least 5 years IT industry experience Must have 2+ years of industry experience supporting Microsoft Power Platform (Power Apps, Power Automate, Power BI). Strong understanding of Dataverse, connectors, and environment management. Experience with Microsoft 365 services and Azure Active Directory. Excellent problem‑solving and communication skills. Ability to work independently and manage multiple support requests. Preferred Qualifications Experience with governance and administration of Power Platform environments. Familiarity with DevOps practices and ALM for Power Platform. Basic knowledge of scripting (PowerShell, JavaScript) is a plus. Microsoft certifications (e.g., PL‑900, PL‑100, PL‑200) are an asset. When you join our team We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well‑being and inclusion are more than just words. As part of our global team, we’ll support you in shaping the future you want to see. マニュライフとジョン・ハンコックについて マニュライフ・ファイナンシャル・コーポレーションは、「あなたの未来に、わかりやすさを」を提供する、国際的な大手金融サービスプロバイダーです。当社について詳しくは、 https://www.manulife.co.jp/をご覧ください。 マニュライフは機会均等を是とする雇用主です マニュライフ/ジョン・ハンコックでは、多様性を受け入れます。私たちは、サービス提供先であるお客さまと同様に、多様な人材を引きつけ、育成し、定着させ、文化や個人の力を受け入れる包括的な職場環境を促進するよう努めています。当社は公正な採用、定着、昇進、報酬に努めています。当社のすべての慣行およびプログラムは、人種、祖先、出身地、肌の色、民族的出自、市民権、宗教または宗教的信念、信条、性別（妊娠および妊娠関連の状態を含む）、性的指向、遺伝的特徴、退役軍人としての地位、性自認、性に関する表明、年齢、婚姻状況、家族状況、障害、または適用法で保護されるその他の要因に対する一切の差別を行うことなく管理されます。 雇用への平等なアクセスを提供するために、障壁を取り除くことが当社の優先事項です。人事担当者は、応募者が応募プロセス中に合理的配慮を要求する場合に協力します。配慮要求のプロセス中に共有されるすべての情報は、適用される法律およびマニュライフ/ジョン・ハンコックのポリシーに準拠した方法で保存および使用されます。申請プロセスにおいて合理的配慮を要求するには recruitment@manulife.comまでご連絡をお願いします。 Referenced Salary Location Montreal, Quebec Working Arrangement ハイブリッド勤務 Salary range is expected to be between $75,880.00 CAD – $140,920.00 CAD Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short‑ and long‑term disability, life and AD&D insurance coverage, adoption/surrogacy, and wellness benefits, as well as employee/family assistance plans. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. If you have questions about benefits or other employment details, please contact recruitment@manulife.com. #J-18808-Ljbffr