Media Manager, Operations

Company description About Us: With a history that dates back over 80 years, Starcom is a global communications planning and media leader. We are an agency still grounded in our founding principle that people are at center of all we do. Each day, we apply this belief to harness the transformative power of data and technology to inspire and move people and business forward. With more than 7,000 employees in over 100 offices around the world, Starcom partners with the world's leading marketers and brands. Within Canada, Starcom is a part of Publicis Media within Publicis Groupe, one of the world’s leading communications groups. Our team spans across our Windsor, Toronto and Montreal offices. We truly love the world of Media and Advertising. We see the planning and buying process as art. However, it is an art that is always best when backed by the science of empirical data. You will be joining a well recognised agency with credentials: Great Places to Work certified three years in a row Only communications company to be ranked in LinkedIn’s Top 25 Great Places to Work 2022 Media Agency of the Year 2023 Media Agency of the Year finalist What we Offer Work Your World program enabling you to experience working from anywhere in Canada or overseas for up to 6 weeks a year Extended long weekends throughout the year with an additional day off each long weekend Wellness & Tech benefits to support what’s most important to you Birthday leave Extensive Learning & Development opportunities, including more than 15,000 learning programs via our online learning platform as well as a Professional Development Allowance Local and Global Mobility within the Publicis Groupe network Overview Role Summary & Focus Areas This associate is a Media Operations Specialist for all Paid Media across PNCA and MWCA This associate drives accountability across Mars One Demand and OneMars teams by establishing E2E workflows, cross-functional dependencies, process governance, & SLA enforcement. This associate owns project management organization tools like com to deliver executional excellence for the business. Responsibilities Media Operation & Standard Process Governance Monday.com ownership as single project management source of truth for all for deadlines, decisions, and delivery of briefs, assets, and approval. Coordinate with internal stakeholders to brief, create, and deliver copy, assets etc. per specs and platform/channel needs. Drive execution excellence and accountability of projects through clear process governance and escalation to Mars and IAT stakeholders. Responsible for plan adherence to Mars media principles, brand safety, & compliance. Agency & Partner Management Own and update Monday.com with any decisions, changes and actionable next steps relating to campaigns and budgets in weekly IMC status and biweekly IAT connects. Escalate delays, blockers, or quality issues early with clear mitigation paths. Establish operational governance to improve accountability, service, and reporting cadence. Track agency and partner recommendations and ensure Integrated Communications Planning Process Facilitate and manage planning WBS with IAT and One Demand team Own and manage all planning share back meetings & deadlines to drive IAT accountability Consolidate and record feedback & notes for IAT action/revisions in timely manner per planning milestones. Media Campaign Support Owns completion of trafficking templates and act as one of many QA checkpoints to ensure creative and copy adheres to platform requirements per creative matrix. Manage risk log and escalation for any delays, missing inputs, approvals needed across the IAT and One Demand teams. Maintain log of creative, spend pacing, and audience discussions and decisions/changes on Monday.com Send out weekly project updates to Mars One Demand team for clear socialization of campaign statuses. Continue Process Improvement Maintain and evolve Mars Media processes and playbooks, along with documentation and One Demand onboarding for Drive cross-team collaboration across OneMars and Mars teams by identifying and proposing enhancements to process for more agility. Support brand team and in-house design team on creative library maintenance and archive along with updated performance metrics Cross Agency Ecosystem Project Management Drive clarity for creator content production and interdependencies with paid amplification ensuring the necessary OneMars planning and NA Biddable Hub stakeholders are involved. Support campaign readiness and creative orchestration with interdependency considerations across OneMars production, CC, and S&I team. Qualifications Degree in a related discipline (preferably in a Business, Communication, Marketing, Finance, Accounting or Economics) Proven track record of big picture thinking Proficiency in the full Microsoft Office Suite Experienced Microsoft Excel user comfortable with pivot tables and formulas relevant to marketing, operations, and finance Quantitative and analytical skills, yet willingness to embrace a role that requires a mix of art and science. Brave voices who will suggest new ideas and challenge the status quo, but can also help carry out the smart ideas of others. Someone who likes to thrive on a team, yet can also meet tight deadlines on independent assignments. Solutions oriented individual Fully fluent in English is a must Project Management skills are key (experience with Monday.com) Agency and/or Media Agency background is a significant plus for those applying to this role as you will be working with a team of Media strategist, planners, and other subject matter expects executing campaigns PROFESSIONAL SKILLS Strong Business sense, ability to think through solutions and solve problems Ability to multi-task and juggle short term deliverables with long terms goals Agility, and ability to toggle between tasks Teamwork and sense of camaraderie Curiosity, and ability to question established ways of doing things to improve upon them Organized, detail oriented, and impeccable with time management A creative problem solver, customer service expert and team builder A strong communicator with the ability to take complicated concepts and articulate them in a clear, concise manner both verbally and in written format Ability to interact, manage and influence key stakeholders, including executive team Additional information Starcom is an equal opportunity employer with a strong commitment to diversity and inclusion. We create and nurture a vibrant work environment that celebrates, values and leverages all aspects of diversity and inclusiveness, attracts world-class talent and serves as the industry benchmark for best practices.We encourage applications from all qualified individuals and will provide appropriate accommodation for candidates with disabilities or accessibility needs throughout the recruitment process, upon request. Please contact our recruiter for any questions, accommodations or specific requests. We thank all candidates for their interest in Starcom however, only those candidates selected for an interview will be contacted. #J-18808-Ljbffr