Manager Customer Experience Trainee

OverviewAt TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer experience.Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate with purpose and Execute with Speed and Impact.Job DescriptionIs it fun for you to connect with people from different walks of life and make lasting connections? Do you thrive in providing dynamic leadership to ensure seamless and impactful customer experience? If so, then apply with us today for the position of Manager Customer Experience Trainee and offer your expertise in creating meaningful and memorable customer experiences.In This Role, You WouldMentor a team by showcasing exceptional experiences in every customer interaction and achieving operational excellence, and personal development objectives.Meet customer demands and compliance requirements by maintaining employee scheduling and ensuring all policies, procedures and guidelines of conduct are followedCollaborate with One TD partners to help all customers in a way that suit their needs bestSupport the frontline staff in resolving complaints as per customer problem resolution guidelines; encourage senior team members to act as a point of escalation and take personal ownership as requiredCoach the team on advice-giving and customer conversation strategies and tactics to improve and promote a legendary customer experienceLead the team to monitor workflows, prioritize tasks and assign duties while resolving and improving operational issuesAdminister complex daily branch administrative dutiesMaintain customer facing areas of the branch as per premises, marketing, and regulatory guidelinesLead a high performing team by providing ongoing performance feedback and ensuring their performance management activities are undertaken and completedHelp build a fair, positive and equitable environment by promoting team effectiveness, maintaining a positive attitude and improving knowledge of emerging industry trends and programs constantlyJob RequirementsUndergraduate degree and/or over 3 years of relevant work experienceSound knowledge of processes management, business and operational functions including banking solutions and conceptsProficiency in software tools including MS Office, and internet applicationTactful and diplomatic communicator able to exchange ideas and information with customers, partners and management in a concise and logical wayA go-getter with strong organizational, planning and time management needsA dynamic leader with strong influential skills to work expertly with customers and employees in a fast-paced work environmentTrainee MobilityThis opportunity includes a mobility clause that requires a candidate to be mobile within the Assigned District. Upon completion of the training program, we intend to assign you to a position which will be compatible with your training. The timing of this posting will be determined by your progress in the training program and our ability to avail an appropriate opportunity. This may involve a transfer and geographic relocation to another TD location within your assigned region. It is our understanding that you are mobile to any location in this region. You are also aware that your geographic mobility is a condition of this employment.À propos de nousLa TD est un chef de file mondial dans le secteur des institutions financières. Elle représente la cinquième banque en Amérique du Nord de par son nombre de succursales. Chaque jour, nous offrons une expérience client légendaire à plus de 27 millions de ménages et d’entreprises au Canada, aux États-Unis et partout dans le monde. Plus de 95 000 collègues de la TD mettent en commun leurs compétences, leur talent et leur créativité au service de la Banque, des clients qu’elle sert et des économies qu’elle appuie. Nous sommes guidés par notre vision d’être une meilleure banque et par notre objectif d’enrichir la vie de nos clients, de nos collectivités et de nos collègues. Nous croyons que chaque collègue, peu importe son secteur d’activité, est en contact avec la clientèle. Notre programme de rémunération globale et les détails de formation et d’intégration accompagnent le développement professionnel. #J-18808-Ljbffr