Client Support and Onboarding Specialist

4 weeks ago

Montreal, Canada Aylo Careers Full time
Client Support and Onboarding Specialist

Established in 2004, we are a tech pioneer offering world-class adult entertainment and games on some of the internet’s safest and most popular platforms. With the support of an international team of dynamic and collaborative innovators, we are on a mission to enable safe user experiences and empower our communities by celebrating diversity, inclusion, and expression — all while maintaining robust trust-and-safety protocols.

As a member of the sales team, you will be a part of a dynamic and results-driven team responsible for generating revenue for our internal products and surpassing targets and goals. We are looking for an intensely motivated and passionate customer experience representative who will be responsible for helping our customers build and execute successful campaigns and generating revenue for our publisher clients. 

What you'll be doing: 

Support:

  • Answer support emails
  • Monitor the automated support chat.
  • Relay information from support interactions to account managers to ensure proper follow up.
  • Help the team with accounting process

Onboarding:

  • Reach out to new affiliates to assist with navigating the platform
  • Help these new affiliates to get business development started
  • Gauge their earning potential before passing them off to account managers

What you'll need to be successful: 

Must haves: 

  • Previous experience in customer support
  • Familiarity with online pricing models – CPM, CPC, CPA, etc.
  • Ability to work in a high stress, fast paced environment
  • Self-motivated, competitive, results-oriented, and responds strongly to incentives
  • Strong communication and negotiation skills
  • Strong analytical skills
  • Proficient in Microsoft Office (specifically Excel)

Nice to Haves: 

  • Previous experience in client-facing digital media including, but not limited to, online advertising, media buying, affiliate marketing, or account management
  • As an equal opportunity employer, we celebrate diversity and are committed to creating an inclusive environment for all employees

As an equal opportunity employer, we celebrate diversity and are committed to creating an inclusive environment for all employees.

In this role you may be exposed to adult content

This disclaimer is to notify you that personal data relating to you has been collected by Aylo (“Controller”). This includes your personal data either submitted by you, obtained from publicly available sources (e.g., LinkedIn), or provided to us by someone with your consent, referred you for potential employment. Note that, you can withdraw your consent at any time by reaching out to us.

Your personal data has been collected and will be processed by Controller for the following purposes:

  • managing our recruitment related activities;
  • setting up and conducting interviews and tests for you;
  • evaluating and assessing the results pertaining to interviews and tests; and
  • for purposes otherwise needed for evaluating your candidacy for employment at our company

provided however, that we may not process your data for all of the aforementioned purposes.

Such processing is legally permissible under Art. 6(1)(f) of Regulation (EU) 2016/679 (General Data Protection Regulation) as necessary for the purposes of the legitimate interests pursued by a Controller, which are the solicitation, evaluation, and selection of applicants for employment.

Your personal data will be shared with Greenhouse Software, Inc., a cloud services provider located in the United States of America and engaged by Controller to help manage its recruitment and hiring process on Controller’s behalf. Accordingly, if you are located outside of the United States, your personal data has been transferred to the United States subject to appropriate additional safeguards under Standard Contractual Clauses.

Your personal data will be retained by Controller as long as we determine it is necessary to evaluate your application for employment and according to our data retention period specified in our privacy policy.

If you would like to know more about our privacy/data retention policy, feel free to check out our privacy policy .

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