Ops Manager

Position TitleOps Manager - StationJob SummaryThis is a frontline manager position that supports the FedEx Ground (FXG) Safety Above All Culture and manages specific day-to-day operations and an assigned staff within a station or hub. Responsible for ensuring safe and efficient package sortation through the management of Package Handlers. The Operations Manager may also manage administrative employees and functions and ensures administrative processes are compliant with FXG policies and procedures and governmental regulations.Essential FunctionsManagement responsibilities include, but are not limited to: hiring, terminations, coaching, skills development, recognition and rewards, performance evaluation and management, discipline, addressing employee concerns and staff productivityPlans, organizes, staffs, directs and controls the day-to-day operations of the hubResponsible for managing and assigning employees to ensure the efficient sortation of packages through the facility, minimizing operational cost and maximizing operational quality, including (in conjunction with the linehaul department) the movement, tracking and administration of trailersAnalyzes operational performance through direct observation, interpretation of reports and collaboration with others.Determines opportunities for improvement of key metrics and executes action plans to achieve results Educates hub staff, including other management employees, and ensures compliance with all FXG policies / procedures and applicable governmental regulations.Leads daily employee and / or planning meetings to ensure workforce communication and understanding of operational updates and daily goalsParticipates in the development of and responsible for administering company employee relations strategies, including maintaining the confidentiality of such material and mattersInvestigates, resolves and / or escalates customer service issues, as appropriate.Responsible for training new employees regarding job duties and performance expectations and ensuring compliance with FXG policies, procedures and other training requirements, including but not limited to training related to quality assurance, SWAK, hazardous materials, and dock safety.Minimum EducationHigh school diploma or GED required; Bachelor’s degree in Business, Logistics or a related area preferred.Minimum Experience6 months experience as a Package Handler at FedEx Ground OR6 months experience working in a fast-paced environment such as retail, hospitality, fulfillment center, warehouse, dock, or stock room / stock functions ORMilitary experience with honorable discharge ORSupervisory experience ORCertification program or Associate’s degree in a related area or 2+ years of college courses towards a degree (in lieu of experience)Prefer candidates with a Bachelor’s degreeRequired Skills, Abilities and / or LicensureAbility to inspire a shared vision and empower and motivate a teamDemonstrated ability to build professional rapport, effectively lead a team and positively influence diverse groupsProven ability to apply sound business judgment to establish and accomplish goalsCustomer service skills necessary to effectively and professionally respond to requests and issues verbal and written communication skills necessary to communicate with various audiences and ability to effectively provide employees instruction on process and practiceAbility to read, interpret and draw conclusions from numerical data and written informationSoftware skills, including use of Microsoft Office software and web-based applicationsAbility to maintain a working knowledge of relevant technology-based projects, including various devices and computer-based applicationsAbility to mentor, coach and act as a knowledge resource to other employees.Job DetailsPosition Type: Full timeEmployee Type: Non-ExemptAddress1600 Knight RoadComoxBritish ColumbiaV9M 4A1Domicile Location: FXG-CAN / CAN / Q6230 / CourtenayOther Job Description Information3 Positions available, shifts are as follows:Position 1) Tuesday to Saturday; 4:00 am to 10:30 amPosition 2) Monday to Friday; 4:00 am to 10:30 amPosition 3) Monday to Friday; 1:30 pm to 8:00 pmEEO StatementFedEx Ground is an equal opportunity employerSearch Engine DescriptionAdministrativeGeneralSupply Chain & LogisticsTransportation ServicesWarehouse & Distribution #J-18808-Ljbffr