Regional Resuscitation Program Specialist – Alberta, NWT

Who We Are At Heart & Stroke our mission is to promote health, save lives and enhance recovery. We are committed to a culture that exemplifies our core values: champion health, practice humility, embrace change, drive impact, learn and grow and be heartfelt as we work together to beat heart disease and stroke. We believe in equity, diversity and inclusion ― it’s embedded in our values and core mission work to support all people in Canada to lead healthier lives. We are committed to applying this principle to cultivate a welcoming environment that embraces diversity among our employees. Candidates from diverse backgrounds, including but not limited to, Indigenous peoples, racialized communities, 2SLGBTQIA+ communities, women, and people living with disabilities are encouraged to apply. The opportunity The Regional Resuscitation Program Specialist for Alberta, NWT & is a key ambassador for Heart & Stroke, strengthening relationships and driving meaningful engagement across a diverse network of instructors, training partners, customers, and corporate accounts. In this role, you’ll use your knowledge of our resuscitation programs to help expand our reach and influence—ultimately supporting our mission to improve emergency cardiovascular care and first aid training across Canada. You will play a vital role in helping us Own the Market: positioning Heart & Stroke as the trusted leader and the first choice for employers and healthcare providers seeking to enhance their lifesaving emergency response programs. This role reports to the Resuscitation Program Manager, AB, NWT & SK to grow our network, identify new opportunities, and elevate the delivery of our resuscitation education programs in the region. You’ll collaborate with teams across Heart & Stroke to ensure strong communication and alignment between the training network and the organization. You will also uphold our Guidelines, support compliance with program standards, and may represent Heart & Stroke at provincial meetings, events, and conferences to strengthen our presence and impact. Access to a car would be an asset in case travel around Alberta and Saskatchewan is required. How You Will Make An Impact Every Day Know our Customer and Instructor Network Develops a strong understanding of our customers and instructor networks. Develops and maintains strong working relationships with relevant institutions and professional organizations within the regional network. Works with Resuscitation Program Analyst to use data to better understand network activity. Identifies, knows and monitors top performers in our network (instructors and customers) and within our market segments. Deepens our understanding of our constituents through effective relationship building, investigation and documentation. Enables and fosters strong working relationships between and among instructors and instructor trainers. Know our Programs Understands our programs and the role of our courses in the marketplace. Develops strong familiarity with our programs, courses and their target audiences. Describes and conveys the value proposition of our programs to potential clients for our courses. Differentiates our offerings from those of competitors. Helps us “Own the Market” by understanding the needs of the network, cultivating relationships and nurturing high performers and advisors Provides just-in-time and critical knowledge of our network to augment and support decision-making and partner engagement. Identifies new leads and possible business development opportunities. Supports development and implementation of plans to recruit, train, on-board and retain instructors. Utilizes CRM (Salesforce) to evaluate and monitor network performance and to manage interactions. Supports program administration and continuous improvement, and reinforces H&S policies and guidelines with the instructor network Ensures effectiveness and continuity by proactively following up and holding self, team and stakeholders accountable. Supports improved Resuscitation Support Centre, acting as the day-to-day liaison for the region and demonstrates issue awareness, a culture of continuous improvement and timely, effective responses. Effectively and consistently leads and/or supports the investigation and resolution of QA infractions and complaints. Maintains effective and detailed notes about meetings and upcoming plans. Supports organization and execution of special events, as required. Coordinates volunteers as needed. Experience Who we need 3+ years experience in customer service or sales role Experience in corporate sales and communications Heart & Stroke Instructor certification and/or other agency instructional experience an asset Knowledge of provincial healthcare systems and resuscitation training agencies an asset Experience working in the health care field would be an asset Experience in the not-for-profit sector would be an asset Education Degree, diploma or certificate program in business, health science or a related field An equivalent combination of education and experience will be considered Certificate/training in adult education preferred Skills A professional and exceptional customer first and first call resolution approach. Exceptional organizational skills and strong attention to detail. Demonstrated high level of initiative, resourcefulness and ability to self-direct with minimal supervision. Ability to effectively promote opportunities and partnerships. High level of ownership and accountability to goals, teamwork and following best practices. Excellent interpersonal and communication skills (both written and verbal) with the talent for communicating in a mature and professional manner. Demonstrated working knowledge and skill in the Microsoft Office Suite. Experience with Salesforce or other CRM applications, an asset. Knowledge of basic medical terminology and life support equipment, an asset. French/English bilingual, an asset What We Offer Heart & Stroke believes that time off is integral to the personal health and wellness of our employees. We offer paid wellness days and personal days. In addition, we provide health, medical, dental and vision benefits. Furthermore, our staff enjoy flexible hybrid working arrangements and support with reimbursement for mobile phones and home office set up. Apply now If you want to join the fight to beat heart disease and stroke while building an engaged and giving community, apply by February 9, 2026. Applicants must be currently residing in Canada and legally entitled to work in Canada. To learn more about our mission, our values and the difference Heart & Stroke makes in the lives of people in Canada at every age, please visit our website. We are committed to fostering an inclusive, barrier-free and accessible environment. If you have been contacted for an interview and require accommodation to participate in the recruitment and selection process, please advise and we will work with you. At this time, interviews are currently being conducted via phone or video call, so we look forward to ‘virtually’ meeting you #J-18808-Ljbffr