Patient Service Clerk, Development and Rehabilitation – Temporary Full-Time

Compensation Pay Range: $25.26-$31.04

Position Summary

The Patient Service Clerk schedules patient appointments and registers patients; prepares patient charts; maintains patient lists; verifies billing slips; maintains inventory and performs other clerical tasks.

Main Responsibilities

• Patient Registration
  • Create new patient profiles in EPIC
  • Patient registration in Cadence (Epic Hyperspace) in accordance to registration standards
• Referral Management
  • Input electronic referrals in Epic Referral Management and update referrals according to triage
  • Scan referrals into Epic with appropriate naming convention
• Patient Scheduling
  • Schedule new patients from workqueues according to priority and wait times.
  • Schedule return patients from recall list and follow-up workqueues according to required follow-up date
  • Schedule interpreters for families as required
  • Schedule clinic orders and manage order workqueues
• Clinic check‑ins
  • Greet patient and parent(s).
  • Verify demographic information in accordance to registration procedures.
  • Interpret MOH Eligibility and make updates in patient record accordingly
  • Collect self‑pay payment and complete Fee For Service form
  • Collect fees as required
• Clinic check‑outs
  • Complete check-outs and schedule follow up appointments or put patients on recall lists/ workqueues
• Monitoring patient lists and workqueues
  • Monitor all workqueues and recall lists associated within primary area of work to ensure quality and advise supervisor of outliers and changes to the waitlist
  • In consultation with clinical staff , implement visit cancellation and rebooking
• Patient and family centered care
  • Receive incoming telephone calls and respond to patient inquiries.
  • Contact clinic physicians, nurses and allied health team members as appropriate to manage inquiries.
  • Communication with clinical team through Inbasket Telephone communication and telephone messaging within CHEO established policies/procedures
  • Telephone pre‑visit screening for infection control
  • Utilize Epic to notify clinicians of patient arrival
  • Appointment confirmation and follow‑up from automated system
  • Patient/family direction and public relation Direct patients/families to a designated location within the hospital
• Supporting clinic operations
  • Request patient files from medical records, as appropriate.
  • Ensure that progress notes and sheets are available and stamped with the right date, where required.
  • Pick up patient charts in medical records on a daily basis, where required.
  • Ensure that all charts are available and request missing ones.
  • Maintain an inventory of stock.
  • Maintain filing.
  • Ensure orders with notes are filed.
  • Locate old charts as appropriate.
  • Maintenance and ordering of clinic supplies.
  • Facilitation of clerical duties related to equipment repairs including filling of special form and taking the equipment to the appropriate location.
  • Retrieve labels for specimens.
• Training and Orientation
  • Orientation of volunteers
  • Orientation of clerical staff to clinics and on Epic
• Adherence to policies, procedures and standards
  • Perform work in accordance with the provisions of the Occupational Health and Safety Act and Regulations and all CHEO corporate/departmental policies and procedures related to Occupational Health and Safety.
  • Perform work in accordance to CHEO privacy and confidentiality policies
  • Perform work in accordance to Epic training and documented standards
  • Attend staff meetings when scheduling allows and review circulated minutes
  • Perform other related duties as assigned by supervisor.

Qualifications

• Secondary School Graduation Diploma (Essential)
• Approximately 6 months of related experience (Essential)
• Knowledge of computer software (Epic, Sunrise, Outlook) (Essential)
• Experience working in a clinical environment live on Epic Ambulatory (Preferred)
• Experience in patient registration using Cadence (Epic) (Preferred)
• Experience in creating, editing, scanning and scheduling referrals (Preferred)
• Experience in managing order workqueues (Preferred)()
• Experience in patient check outs including follow ups and recall management (Preferred)
• Experience using inbasket communication in Epic (Preferred)
• Ability to ensure timely completion of tasks by adjusting priorities as required (Essential)
• Ability to adapt to changes to meet organizational requirements (Essential)
• Communicate effectively and concisely, both orally and in writin