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Sr. Technical Consultant, Security Operations

1 month ago

Toronto, Canada ServiceNow Full time

Sr. Technical Consultant, Security Operations (SecOps) Workflow Products Expert Implementation ServicesThis role is for a full-time, regular employee in the AMS - North America and Canada region, with a flexible or remote work persona.ServiceNow is a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.The Customer Outcomes team at ServiceNow works with customers to help them achieve their business outcomes by providing prescriptive guidance. As part of the Customer Outcomes team, you will work with our customers to drive consumption, adoption, and customer satisfaction.The RoleThe Sr. Technical Consultant, SecOps Workflow is the functional and technical expert of a customer engagement team – consulting with customers and configuring the ServiceNow SecOps products based on configuration best practices – all with the goal of accelerating and driving customer business outcomes.Responsibilities:Be the technical expert in how to best support SecOps by configuring SecOps Service Delivery using ServiceNow best practices focused on configuration vs. customizationSupport the engagements efforts for SecOps specific process definition, re-engineering, improvement and gap analysis of current/future-state processes during workshops with key customer sponsors and stakeholdersAdvise customers in their efforts to take advantage of the ServiceNow SecOps Solution’s standard capabilities in their efforts to improve their SecOps processesLead customer design workshops focused on ServiceNow Platform and SecOps Solution technologyGuiding customers in completing required documentation such as business requirement workbooks for technical aspects of the solutionDrafting more technically-focused user stories, their acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving themGuides and provides ad-hoc oversight/training for the customer’s future system administrators throughout the engagementLead technical aspects of project delivery and solution delivery for engagements, sometimes providing oversight and unit testing of partner resources developmentBe a lead member of an overall engagement project team focused on delivering successful and substantive customer outcomesDevelop required integration components (SSO, LDAP, etc.) with multiple systemsDevelop required portal componentsPrepare all customer-facing deliverables focused on the technology and responsible for quality of configured/developed solutionJuggle multiple and complex projects/initiativesSupporting specific sales activities when requiredProviding training and mentoring to other members of the ServiceNow delivery team and partner ecosystem upon requestUp to 50% travel annually, driven by customer needs and internal meetingsRequirements:Bilingual (English/French) – advanced proficiency in both spoken and written communication is preferred.A current ServiceNow Certified System Administrator (CSA) certification, and CIS-VR or CIS-SIR micro-certificationsAt least 5 years of configuration/development experience for complex, highly-capable, technologies – inclusive of integrations and portalsDemonstrated ability to influence and consult (providing options with pros, cons and risks) in an SecOps environment, while providing thought leadership to SecOps sponsors/stakeholders in solving business process and/or technical problemsStrong understanding with leading SecOps and related systems and tools such as SecOps.Strong interpersonal skills, customer-centric attitude, ability to deal with cultural diversityProven team player and team builderServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law.We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. #J-18808-Ljbffr