Guest Services Manager
2 weeks ago
OverviewFull TimeWage: $79,405 annuallyThe Gateway to Your FutureIn a fun-filled and exciting work environment, the Guest Services Manager ensures our guests receive fast and flawless service. The position requires a self-motivated leader who is responsible for mentoring staff and providing a pleasant and efficient work atmosphere by fostering teamwork and open communication. We are looking for an experienced and skilled professional with strong organizational skills, and an eye for detail and accuracy. In this pivotal position, you oversee all Guest Services & Tables operations and ensure compliance with applicable regulations governing monetary transactions with accountability for the accuracy and thoroughness of departmental data and paperwork.ResponsibilitiesManages and supports team performance in the delivery of Guest Services activities, providing instruction, assigning duties, and evaluating performance.As applicable, acts as the senior-most leader/decision maker on the gaming floor.Promotes a positive, safe and efficient work environment, while maintaining an open-door policy.Oversees human resources activities such as training, coaching, performance feedback, safety and recruitment.Provides oversight for Gaming and Marketing player transactions; handles player outcomes and game irregularities as required and ensures effective delivery of all loyalty program elements.Resolves escalated customer experience issues, collaborating with other departments as required.Ensures regulatory requirements are met and instances of non-compliance are reported and resolved.Collaborates with team members to plan and execute marketing initiatives, promotions and gaming floor projects.Keeps the team and other departments up to date with current promotions, events and projects.Assists with tracking and evaluating performance of games and promotions.Remains focused on optimizing financial performance by delivering a superior guest experience, recommending process improvement opportunities, identifying cost reduction opportunities, controlling costs and maintaining high departmental standards.What You Bring / QualificationsExceptional leadership skills and familiarity with a high-volume, fast paced, shift-work environmentStrong dispute resolution skillsExceptional organizational, interpersonal, analytical, communication, customer service and problem-solving skillsMust be proficient with typical office PC applicationsPost-secondary education in a relevant field (Gaming, Hospitality, Service, Marketing)Completion of a management training program is an asset.Minimum five (5) years experience in the gaming industry with minimum three (3) years management experience.Marketing and promotions & Tables experience is an asset.The ability to obtain registration as a category 1 Gaming Assistant with the Alcohol and Gaming CommissionApplication ProcessGo to www.gatewaycasinos.com/mygrowthEnter: Username “gateway” and password “growth”Upload: resume and/or cover letterAnswer: Yes to question, “Are you a Current Gateway Employee?” And indicate: Which casino site you work at.Notify: Direct Manager/Supervisor as they will be contacted for a recommendationGateway is an equal opportunity employer and is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you require accommodation to apply or if selected to participate in an assessment process, please advise Human Resources. #J-18808-Ljbffr
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Guest Services Manager
2 weeks ago
Point Edward, Canada Gateway Casinos and Entertainment Limited Full timeOverview Guest Services Manager at Gateway Casinos and Entertainment Limited. The role oversees all Guest Services & Tables operations, ensures guests receive fast and flawless service, and complies with regulations governing monetary transactions. It requires a self-motivated leader who mentors staff and fosters teamwork and open communication, with strong...
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Guest Services Manager
4 weeks ago
Point Edward, Canada Gateway Casinos and Entertainment Limited Full timeDescription Position at Starlight Casino Full Time Wage: $79,405 annually The Gateway to Your Future In a fun-filled and exciting work environment, the Guest Services Manager ensures our guests receive fast and flawless service. The position requires a self-motivated leader who is responsible for mentoring staff and providing a pleasant and efficient work...
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Guest Services Manager
4 weeks ago
Point Edward, Canada Gateway Casinos & Entertainment Full timeOverview Full Time Wage: $79,405 annually The Gateway to Your Future In a fun-filled and exciting work environment, the Guest Services Manager ensures our guests receive fast and flawless service. The position requires a self-motivated leader who is responsible for mentoring staff and providing a pleasant and efficient work atmosphere by fostering teamwork...
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Guest Services Manager
4 weeks ago
Point Edward, Canada Gateway Casinos and Entertainment Limited Full timeDescription Position at Starlight Casino Full Time Wage: $79,405 annually The Gateway to Your Future In a fun-filled and exciting work environment, the Guest Services Manager ensures our guests receive fast and flawless service. The position requires a self-motivated leader who is responsible for mentoring staff and providing a pleasant and efficient work...
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Guest Services Manager
4 weeks ago
Point Edward, Canada Gateway Casinos and Entertainment Limited Full timeDescription Position at Starlight Casino Full Time Wage: $79,405 annually The Gateway to Your Future In a fun-filled and exciting work environment, the Guest Services Manager ensures our guests receive fast and flawless service. The position requires a self-motivated leader who is responsible for mentoring staff and providing a pleasant and efficient work...
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Guest Services Manager
3 weeks ago
Point Edward, Canada Gateway Casinos and Entertainment Limited Full timeOverviewGuest Services Manager at Gateway Casinos and Entertainment Limited. The role oversees all Guest Services & Tables operations, ensures guests receive fast and flawless service, and complies with regulations governing monetary transactions. It requires a self-motivated leader who mentors staff and fosters teamwork and open communication, with strong...
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Guest Services Manager
2 weeks ago
Point Edward, Canada Gateway Casinos and Entertainment Limited Full timeOverviewGuest Services Manager at Gateway Casinos and Entertainment Limited. The role oversees all Guest Services & Tables operations, ensures guests receive fast and flawless service, and complies with regulations governing monetary transactions. It requires a self-motivated leader who mentors staff and fosters teamwork and open communication, with strong...
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Guest Services Manager: Casino Ops
3 weeks ago
Point Edward, Canada Gateway Casinos and Entertainment Limited Full timeA leading gaming and entertainment company in Ontario seeks a Guest Services Manager. The ideal candidate will have extensive experience in the gaming industry, strong leadership skills, and the ability to enhance customer experiences while ensuring compliance with regulations. Responsibilities include managing guest services, team performance, and resolving...
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Guest Service Representative
6 days ago
Point Edward, Canada Four Points by Sheraton Sarnia Point Edward Full timeScope: - Ensures guest satisfaction and revenue optimization through check in, check out and attentive coordination of hotel services for the guest. Ensure accuracy of balancing and auditing hotel operational revenues and accounts. Represent management at times by ensuring company policies and key standards are maintained at all times with a high degree of...
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Casino Guest Services Leader: Floor Ops
3 weeks ago
Point Edward, Canada Gateway Casinos and Entertainment Limited Full timeA leading gaming and entertainment company in Point Edward is seeking a Guest Services Manager to oversee all Guest Services operations. This role involves mentoring staff, ensuring compliance with regulations, and maintaining high standards of guest experience. Ideal candidates will have at least five years in the gaming industry, with strong leadership and...
