Guest Services Manager
3 weeks ago
OverviewFull TimeWage: $79,405 annuallyThe Gateway to Your FutureIn a fun-filled and exciting work environment, the Guest Services Manager ensures our guests receive fast and flawless service. The position requires a self-motivated leader who is responsible for mentoring staff and providing a pleasant and efficient work atmosphere by fostering teamwork and open communication. We are looking for an experienced and skilled professional with strong organizational skills, and an eye for detail and accuracy. In this pivotal position, you oversee all Guest Services & Tables operations and ensure compliance with applicable regulations governing monetary transactions with accountability for the accuracy and thoroughness of departmental data and paperwork.ResponsibilitiesManages and supports team performance in the delivery of Guest Services activities, providing instruction, assigning duties, and evaluating performance.As applicable, acts as the senior-most leader/decision maker on the gaming floor.Promotes a positive, safe and efficient work environment, while maintaining an open-door policy.Oversees human resources activities such as training, coaching, performance feedback, safety and recruitment.Provides oversight for Gaming and Marketing player transactions; handles player outcomes and game irregularities as required and ensures effective delivery of all loyalty program elements.Resolves escalated customer experience issues, collaborating with other departments as required.Ensures regulatory requirements are met and instances of non-compliance are reported and resolved.Collaborates with team members to plan and execute marketing initiatives, promotions and gaming floor projects.Keeps the team and other departments up to date with current promotions, events and projects.Assists with tracking and evaluating performance of games and promotions.Remains focused on optimizing financial performance by delivering a superior guest experience, recommending process improvement opportunities, identifying cost reduction opportunities, controlling costs and maintaining high departmental standards.What You Bring / QualificationsExceptional leadership skills and familiarity with a high-volume, fast paced, shift-work environmentStrong dispute resolution skillsExceptional organizational, interpersonal, analytical, communication, customer service and problem-solving skillsMust be proficient with typical office PC applicationsPost-secondary education in a relevant field (Gaming, Hospitality, Service, Marketing)Completion of a management training program is an asset.Minimum five (5) years experience in the gaming industry with minimum three (3) years management experience.Marketing and promotions & Tables experience is an asset.The ability to obtain registration as a category 1 Gaming Assistant with the Alcohol and Gaming CommissionApplication ProcessGo to www.gatewaycasinos.com/mygrowthEnter: Username “gateway” and password “growth”Upload: resume and/or cover letterAnswer: Yes to question, “Are you a Current Gateway Employee?” And indicate: Which casino site you work at.Notify: Direct Manager/Supervisor as they will be contacted for a recommendationGateway is an equal opportunity employer and is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you require accommodation to apply or if selected to participate in an assessment process, please advise Human Resources. #J-18808-Ljbffr
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Guest Services Manager
2 weeks ago
Point Edward, Canada Gateway Casinos and Entertainment Limited Full timeDescription Position at Starlight Casino Full Time Wage: $79,405 annually The Gateway to Your Future In a fun-filled and exciting work environment, the Guest Services Manager ensures our guests receive fast and flawless service. The position requires a self‑motivated leader who is responsible for mentoring staff and providing a pleasant and efficient work...
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Guest Services Manager
2 weeks ago
Point Edward, Canada Gateway Casinos and Entertainment Limited Full timeDescription Position at Starlight Casino Full Time Wage: $79,405 annually The Gateway to Your Future In a fun-filled and exciting work environment, the Guest Services Manager ensures our guests receive fast and flawless service. The position requires a self‑motivated leader who is responsible for mentoring staff and providing a pleasant and efficient work...
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Guest Services Representative
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Guest Services Manager — Gaming Floor
6 days ago
Point Edward, Canada Gateway Casinos & Entertainment Full timeA leading gaming and entertainment company in Point Edward seeks a Guest Services Manager to oversee operations and ensure excellent service. The ideal candidate has strong leadership skills and at least 5 years of experience in the gaming industry, including 3 years in a management role. Responsibilities include team management, customer service resolution,...
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Casino Guest Services Manager: Lead
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Point Edward, Canada Gateway Casinos and Entertainment Limited Full timeA leading gaming company is seeking a Guest Services Manager for Starlight Casino in Point Edward, Ontario. This full-time role involves overseeing all guest services operations, ensuring compliance, and fostering a strong team environment. The ideal candidate will have over five years of experience in the gaming industry, including three years in a...
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Casino Guest Services Manager: Lead
2 weeks ago
Point Edward, Canada Gateway Casinos and Entertainment Limited Full timeA leading gaming company is seeking a Guest Services Manager for Starlight Casino in Point Edward, Ontario. This full-time role involves overseeing all guest services operations, ensuring compliance, and fostering a strong team environment. The ideal candidate will have over five years of experience in the gaming industry, including three years in a...
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