Sales & Events Representative

Posted Thursday, June 26, 2025 at 8:00 AMREPORTS TOSUMMARYThis is a seasonal role running from Oct through to May.The first 90 working days of employment is a probationary period.The Sales and Event Coordinator is part of the Sales Centre & Marketing Team and works with the front line staff in customer service.Working directly with the Group Sales Supervisor, this role liaises with Marketing, Snow Sports School, Rentals, Guest Services & Finance to ensure the smooth flow of all events and group activities. This role will primarily be responsible for first point-of-contact with guests via telephone or email inquiries, provide business package and product information to potential guests to maximize sales through the coordination of existing products for Marmot Basin.A DAY IN THE LIFE OF A SALES and EVENT REPRESENTATIVEGroup Sales primary roles and responsibilities involve coordinating School/Youth or Adult Group Bookings. This includes coordinating their visit from rental reservations, confirming lessons and at times processing lunch reservation forms. Alongside Parks Canada we also run a Marmot Learning Centre Package that offers a further discounted group rate and an educational information session chosen from four different topics. Marmot Basin Group Sales also assist in planning International UK and Australia school groups who typically arrive in December, February and April.It sounds overwhelming but when you have the support of your supervisor, colleagues and other departments, as a team, everyone does their part to ensure success.In Group Sales you also work closely with the Marketing and Special Events team to assist in planning and executing events and activities on the mountain. During the 2020-2021 season we took our competitions digital and introduced Trivia Surveys, Epic Edit Video Competitions, Family Friendly ‘Munchie’s Animal Adventure’, Themed Dress Up Parties, and a Marmot Memory Story Competition.Whilst we have the bigger projects and events we can’t forget our daily tasks that include; checking our emails, answering enquiries, booking corporate passes and providing tickets to those in our Member ID program who receive 15% off lift tickets, sending tickets to hotels, processing regional tour operator orders, creating and distributing correspondences.Group Sales is a reliable resource that collects information and distributes Marmot Basin Daily Updates and Weekly Schedule of Events company wide to keep the entire team up to date with our current events and internal/external updates as well as staff incentives.We get to know the locals though our corporate pass program as well as take care of many of our ‘special guests’ that visit the mountain for site familiarization (FAM) visits.The regional volunteer patrollers, race coaches, Parks Canada employees and return group leaders become friendly faces on a first name basis.No day is the same and if you are someone who is able to adapt in fast-changing environments and be quick on their feet, this is a role for you. (MUST LIKE COFFEE, EGGSKI SANDWICHES AND SHRED THE GNAR)JOB DUTIESAnswer telephones calls and email inquiriesCold CallingEnsure all customer complaints are addressed and handled professionally, leaving the customer with a positive resolutionWorking with Group Sales Supervisor & Marketing Team to facilitate all Bookings:Regional/International School & Youth GroupsAdult GroupsCorporate GroupsRegional Wholesale Rates / Tour Operator GroupsSelect Hotel Lift Ticket PackagesComplete all invoicing requirements where necessaryEnsuring all pricing is accurately set up on RTP and Siriusware for billing purposesChecking all booking requirements are metRentalsF & BTransportationHotel distribution if requiredCoordinate & manage corporate pass requests at Marmot BasinManagement VIP / COMP tickets and coordinationFollow up on completed visits – customer care & building relationshipsAdministrative CoordinationCoordinating other department’s input and capturing company wide requests to collaborate and inform.Produce and circulate – company wide:Weekly Schedule of Events DocumentsMarmot Basin Daily UpdateMaintain accurate records on database; updating contact information, visit details, notes or feedbackSpecial EventsRace Trainingcoordinate, invoice and provide coaching ticketsSupport Event ManagementEvent ideaImplementationWebsite/Social ContentMountain LogisticsCommunity RelationsRelationship development and maintenance with:Ski Shops, Hotels, Chamber of Commerce, Restaurants, Parks Canada, Tourism JasperCORE COMPETENCIESCustomer Service ExperienceStrong time management and organizational capabilitiesExperienced in data management, financial administration and report processingExcellent administrative skills and attention to detailFluent in English with excellent communication skills – verbal and writtenAbility to deal with high pressure situations I.e. irate customersAbility to work with multiple departments to ensure consistency of informationAbility to work both independently and in team environmentsGoal driven in both work/personal lifeTask and Detail OrientatedATTRIBUTESForward-thinkingQuick learnerOutgoing, energetic and an enthusiastic team playerStrong team member able to take directionMotivated and observant; able to perceive needed tasks and complete them without directionSelf-aware; able to identify strengths and gaps in own abilities and trainingAble to use taught skills and previous experience to problem solveTrustworthy and capable of working unsupervisedLove of the mountains and the outdoors, skiing/snowboarding and a desire to live in the small community of Jasper.MARMOT PERKSStaff Season PassDaily ski breaksFree ski/snowboard lessonsPerformance based bonusDaily work transportationFun team atmosphereStaff parties/eventsRetail and F&B Discounts, Staff Friends and Family Discount #J-18808-Ljbffr