Senior Change Specialist
1 week ago
Requisition ID: 242260 Join a purpose driven winning team, committed to results, in an inclusive and high‑performing culture. The Senior Change Specialist is responsible for providing advanced operational, communications, and training support for change initiatives across retail sales channels. This role works closely with the Manager, Channel Change Support and other team members to ensure front‑line staff are prepared, informed, and equipped to adopt new processes, tools, and programs. The Senior Change Specialist develops high‑quality content, presentations, and support materials, contributing to the successful execution and sustainment of change, driving salesforce effectiveness and supporting client interactions. Is this role right for you? In this role, you will: Design, develop and deliver communications, training materials and presentations for change initiatives to front‑line teams. Create engaging content (written, visual, and digital) to support change adoption and sustainment. Provide operational support for the implementation and ongoing success of new processes, tools, and programs. Act as a resource for front‑line staff, responding to queries, gathering feedback, and escalating issues as needed. Monitor feedback, adoption rates and effectiveness of change initiatives, reporting insights and recommendations to the Manager, Channel Change Support. Collaborate with team members and business partners to ensure alignment and consistency in change support and messaging. Act with urgency and efficiency in delivering high‑quality outputs, demonstrating strong attention to detail and accountability to timelines. Ensure adherence to Scotiabank’s Values, Code of Conduct, and Global Sales Principles, and maintain effective business controls and compliance. Understand and apply the Bank’s risk appetite and risk culture in day‑to‑day activities and decisions. Skills Degree or diploma in Business, HR, Communications, or related field preferred. 2–4 years’ experience in change management support, communications, training, or frontline enablement, preferably in financial services. Demonstrated experience developing content, presentations, and training materials. Strong communication, facilitation and interpersonal skills. Experience supporting operational or change initiatives. Working knowledge of Retail Branch and Contact Centre performance measures. Bilingual (French, Spanish) considered an asset, but not required. Location(s): Canada : Ontario : Toronto Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets. At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted. #J-18808-Ljbffr
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Senior Change Specialist
2 weeks ago
Toronto, Canada Scotiabank Full timeSelect how often (in days) to receive an alert: Requisition ID: 242260 Join a purpose driven winning team, committed to results, in an inclusive and high performing culture. The Senior Change Specialist is responsible for providing advanced operational, communications, and training support for change initiatives across retail sales channels. This role works...
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Senior Change Specialist
1 week ago
Toronto, Canada Scotiabank Full timeSelect how often (in days) to receive an alert: Requisition ID: 242260 Join a purpose driven winning team, committed to results, in an inclusive and high performing culture. The Senior Change Specialist is responsible for providing advanced operational, communications, and training support for change initiatives across retail sales channels. This role works...
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Senior Change Specialist
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Toronto, Canada Scotiabank Full timeRequisition ID: Join a purpose driven winning team, committed to results, in an inclusive and high‑performing culture. The Senior Change Specialist is responsible for providing advanced operational, communications, and training support for change initiatives across retail sales channels. This role works closely with the Manager, Channel Change Support and...
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Senior Change Specialist
22 hours ago
Toronto, Canada Scotiabank Full timeSelect how often (in days) to receive an alert: Requisition ID: Join a purpose driven winning team, committed to results, in an inclusive and high performing culture. The Senior Change Specialist is responsible for providing advanced operational, communications, and training support for change initiatives across retail sales channels. This role works closely...
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Senior Change Specialist
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Toronto, Canada Scotiabank Full timeRequisition ID: 242260Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. The Senior Change Specialist is responsible for providing advanced operational, communications, and training support for change initiatives across retail sales channels. This role works closely with the Manager, ChannelChange...
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Toronto, Ontario, Canada Scotiabank Full timeRequisition ID: 242260Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.The Senior Change Specialist is responsible for providing advanced operational, communications, and training support for change initiatives across retail sales channels. This role works closely with the Manager, ChannelChange Support...
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