Part-Time Concierge

CONCIERGE

Must be available to work weekends and evenings- shifts from 8-4pm and 4pm-12pm

Location: 185 Lyon Street, Ottawa

Build what's next at Minto

Working at Minto means being part of something bigger—where your career is built on purpose, progress, and possibility. Here, employees aren’t just valued—they’re celebrated through peer-to-peer recognition, team events, and a culture that feels like family while honouring every individual’s voice.

From day one, we've got you covered

From your very first day at Minto, you'll have access to a rewarding and supportive package designed to help you thrive:

• Competitive compensation
• Peer-to-peer recognition platform that celebrates your contributions
• Professional development and learning support to fuel your growth
• Exciting career paths across a dynamic and purpose-driven organization

Your place in our story

The Concierge is responsible for maintaining best in class customer service with our residents/visitors in the building.

Here’s how you’ll contribute

• Maintain resident database, which includes, processing changes to residents;
• Ensure scheduled maintenance plans for property and equipment are assigned to personnel so that they can be completed on a timely basis, reviewing concerns / issues raised during the performance of these maintenance plans with management to pro-actively address concerns / issues thereby minimizing unplanned downtime;
• Perform all facets of the job in accordance with the legislation applicable to the jurisdiction, including: Health and Safety standards, WHMIS, AODA, PIPEDA and Human Rights;
• Coordinate access for Minto staff and contractors for occupied and vacant spaces as well as common areas; ensuring proper notice is given as required;
• Use of the ERP system, Yardi, to record information and perform job activities;
• Supports team goals, objectives, operations and strategy for properties outlined by management;
• Responds to all resident related issues promptly and courteously in a professional manner, informing management when applicable and if follow-up is required;
• Ensures that proper notice is given in advance of entering occupied suites and/or that the resident has authorized entry in advance;
• Prepare mass and individual resident communication, for example, upcoming events, repairs, changes to management, etc.;
• Greets, acknowledge and welcome arriving and departing guests;
• Demonstrates good listening skills, asks questions to clarify;
• Maintains up to date and accurate information on current events, local services and attractions;
• Receives and coordinates deliveries for guests;
• Books meeting rooms when required;
• Maintains coffee station in lobby;
• Assign parking passes and administration of this;
• Assists guests with luggage, parcels etc.;
• Accepts laundry/dry cleaning from guest and ensures it gets processed;
• Monitors premises to ensure building is safe and secure;
• Performs and carries out emergency procedures as required;
• Ensures front desk/work area is neat and tidy at all times;
• Reports complaints and service breakdowns;
• Reports all guest comments and suggestions;
• Ensures Minto Customer Service Standards are implemented at all times;
• Other duties within the scope, spirit and purpose of the job, as requested by management.

What you bring to the team

Here’s what will help you stand out. And even if you don’t tick every box—we believe in your potential and are here to support your growth.

Education:

High School is an asset.

Experience:

A minimum of one to two (1-2) years of work experience is required.

Skills, Knowledge and abilities:

• Flexible schedule
• Bilingualism is an asset
• Ability to influence without authority / Directing others
• Interpersonal skills
• Ability to multi-task
• Effective Communication skills- listening, written and verbal
• Customer Service oriented