SRE

OverviewGet AI-powered advice on this job and more exclusive features.ResponsibilitiesProvide hands-on SRE with 24x7 SRE support, including incident management, problem management, root cause analysis, monitoring, alerting, and maintenance of infrastructure, complianceTrack, audit, monitor and implement on technical work streamsAct as portfolio SME (Subject Matter Expert) – understand & document common components, core functionalities, infrastructure of supported applicationsBe an escalation point in the on-call rotation, and support our maintenance, scheduled work, support and release deployment requirementsLead in incident management and problem management for applications in scope and RCA Action items fulfillment/ownershipFocus on continuous improvement and technical standards – drive improvements in productivity, monitoring, tooling and best practicesManage technology currency (server patching, certificate renewal, compliance, etc.) with keen eye on automating opportunitiesDrive best-in-class technical solutions by tracking closely industry leading solutions and applying to RBC environment and needsLeverage the value in unit, department, and enterprise wide teams to develop better solutions and achieve a cross enterprise mindsetDevelop SRE solutions (monitoring and alerting, machine learning anomaly detection, self-healing and reliability testing)Apply design-thinking and agile mindset in working with SREs, Scrum Masters and Incident LeadsContribute to and leverage best practices in SRESimplifies development by building repeatable solutions to manual tasksSupports unit's goals to adopt automation solutions for applications in scopeProduction SupportPerform production support role, including off-hours support and rotational on-call support to be compensated accordingly with overtime pay, lieu time, and on-call allowanceAssist in incident management and problem management for applications in scopeEvaluate continuously – what went well, what went wrong, what can be done to improve and prevent in futureMaintain technology currency (perform server patching, certificate renewal, etc.) with keen eye on automating opportunitiesEnsure availability and uptime of applications in scope, as per service level objectivesEnsure compliance of all systems and applications in scope, including maintaining segregation of dutiesTechnical ConsultationSupport initiatives outside of application or squad level scopeConsult on products built to other teams in and enterpriseInnovation and LearningStay abreast of technology change and learn constantly, through official training assignments and self-assigned learningProvide demos to team at large of new technology findingsMust haveA Bachelor's degree in Computer Science or related technical field (Example: Mathematics/Engineering/Physics), or equivalent practical experience.Advanced knowledge of the following SRE practices and technologies4-5 years of experience in related fieldPython, YAML, Shell scriptingAzure, LinuxDynatrace, Prometheus, PagerDuty, Moog, Splunk, Elastic, Azure monitorChaos EngineeringMQ, KafkaPerform production support role, including off-hours supportIn-depth hands-on experience in a variety of SRE tools (Ansible, Azure Automation, Catchpoint)Good to have: Kafka, Dynatrace, and related technologies with less-than-a-year experience examples listed in original (if applicable)Seniority levelMid-Senior levelEmployment typeFull-timeJob functionEngineering and Information TechnologyIndustriesHuman Resources ServicesReferrals increase your chances of interviewing at HRC Global Services by 2x #J-18808-Ljbffr