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Director, AI Product Consulting
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Overview Director, AI Product Consulting — Mastercard services within Mastercard is responsible for acquiring, engaging, and retaining customers by managing fraud and risk, enhancing cybersecurity, and improving the digital payments experience. We provide value-added services and leverage expertise, data-driven insights, and execution. Our team combines traditional management consulting with Mastercard’s rich AI and Data assets, proprietary platforms, and technologies to provide clients with powerful strategic insights and recommendations. Our teams work with a diverse global customer base across industries, from banking and payments to retail and restaurants. Responsibilities Product Development & Execution: Act as the “voice of the asset,” converting market demand and client feedback into clear technical requirements and user stories for Engineering and Data Science teams. Define and manage the product roadmap for AI-enabled consulting solutions, prioritizing features for maximum impact and scalability. Partner with Engineering to shape product architecture, release plans, and quality standards. Portfolio & Lifecycle Management: Own the end-to-end lifecycle for assigned products: ideation, pilot, launch, and continuous optimization. Monitor emerging technologies and competitive trends to inform enhancements and maintain differentiation. Track performance metrics and translate insights into actionable improvements. Client Engagement & Commercial Impact: Support client co-creation sessions and strategic discussions with Financial Institutions. Provide product expertise during sales cycles and help shape proposals that articulate value and differentiation. Manage budgets for assigned portfolio and ensure initiatives deliver measurable business outcomes. Team & Cross-Functional Collaboration: Operate with a startup mindset, embracing ambiguity, driving rapid experimentation, and iterating based on feedback. Collaborate with diverse, cross-functional teams (Engineering, Marketing, Sales, etc.) in a matrixed organization to ensure alignment and delivery of integrated solutions. All About You Experience in product management, consulting, or technology solutions; experience in AI/ML, fintech, or enterprise B2B preferred. Proven ability to define and launch scaled technology products in partnership with Engineering and Go-To-Market teams. Strong technical acumen; able to understand complex data science concepts and communicate effectively to diverse audiences. Comfortable operating without a playbook—able to create structure from ambiguity and drive clarity in fast-changing environments. Exceptional analytical, problem-solving, and storytelling skills; capable of influencing senior executives. Bachelor’s degree or equivalent experience; MBA or advanced technical degree preferred. Passion for innovation, AI-driven solutions, and building new capabilities from the ground up. Security & Compliance Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disability, or veteran status. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly. Corporate Security Responsibility Abide by Mastercard’s security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach; and Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines. Pay Ranges Toronto, Canada: $150,000 - $234,000 CAD #J-18808-Ljbffr
