AML Officer

About the Role We are seeking a highly motivated and detail-oriented Anti-Money Laundering (AML) Officer to join our Compliance team. In this critical role, you will support the AML Manager in ensuring our AML and due diligence processes are robust, effective, and aligned with regulatory standards. Your work will play a vital role in protecting the integrity of our business and safeguarding our customers by identifying, managing, and mitigating financial crime and social responsibility risks. What You’ll Be Doing Take ownership of customer cases from initial investigation through to resolution, including conducting risk assessments, performing CDD and EDD checks, analysing transactions, reviewing documentation, and engaging directly with customers to request and verify required information. Proactively identify suspicious behaviour or patterns by cross-referencing internal systems, monitoring customer activity, and ensuring appropriate controls are in place. Raise Suspicious Activity Reports (SARs) in line with company policy and legal obligations. Liaise with various internal departments (Fraud & Payments, Safer Gambling, Customer Care) to ensure a coordinated approach to customer management and regulatory compliance. Maintain clear and accurate logs of investigations, communications, and decisions made, supporting internal governance and external reporting requirements. Stay up to date with the latest developments in AML legislation, gambling licensing conditions, and data protection regulations relevant to our operating jurisdictions. Contribute to cross‑functional support within the Customer Operations team as required, adapting to business needs and maintaining flexibility in your role. Who We’re Looking For Methodical and logical approach, strong sense of integrity, and keen eye for detail. Experience working in a compliance, AML, risk, or similar operational role, ideally within a regulated industry such as online gambling, banking, or financial services. Comfortable handling sensitive information, managing confidential data securely, and making sound decisions based on structured analysis. Confidence in navigating difficult conversations with customers, both via written communication and over the phone. Ability to manage and prioritise a varied workload, meet strict deadlines, and remain calm under pressure. Strong communication and interpersonal skills, proficiency with Microsoft Office and internal case management systems. Previous experience in producing compliance‑related reports or metrics, and knowledge of Consumer Protection and GDPR regulations. Proactive, diligent, and passionate about upholding the highest standards of integrity, compliance, and customer care. Benefits Competitive Basic Salary Discretionary Bonus Scheme Company Shares Option Plan Contributory pension scheme Life insurance (4 x basic salary) Simply Health Cash Plan Holiday entitlement (33 days inclusive of bank holidays) Study Support and opportunity for progression and development Confidential 24/7 365 employee assistance helpline Agile and collaborative office environment with free parking, fruit, biscuits, and drinks Regular social events, charity events and volunteering opportunities. Seniority level Entry level Employment type Full-time Job function Customer Service Industries Gambling Facilities and Casinos #J-18808-Ljbffr