Help Desk Operator for Trillium Line

3 days ago
Ottawa, ON, Canada TRANSITNEXT M&R INC. Full-time
Join AtkinsRéalis as a Help Desk Operator supporting the Trillium Line Project. Manage work orders and ensure reliable transit operations in a fast-paced 24/7 environment. In this crucial role within Technical Services, you will facilitate the efficiency of transit operations. Your responsibilities include assessing defects, managing work orders in the Maintenance Management and Performance Reporting System, and coordinating with teams for timely resolutions. Building strong relationships with internal stakeholders and subcontractors is essential for service excellence and continuous improvement.

Key Responsibilities
• Review defects via email, phone, and radio
• Create and manage work orders in MMPRS
• Assess reported defects for appropriate responses
• Coordinate resolution of maintenance activities
• Support Yard Control Centre administrative tasks

Requirements:
• Experience in a high-volume operational environment
• Proficient in computer systems and data entry
• Strong analytical and decision-making skills
• Capability to manage tasks under pressure
• Willingness to work overtime in a 24/7 setting Be part of a team that enhances transit reliability through effective communication and operational support. #J-18808-Ljbffr

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