CS Operations Manager

About Nue.ioNue.io is a next-generation CPQ and revenue automation platform designed for modern SaaS and subscription-based businesses. Our mission is simple: empower go-to-market teams to move faster, close smarter, and scale with confidence. With an elegant, no-code interface and deep Salesforce integration, we streamline the entire quote-to-revenue journey—from complex pricing and approvals to seamless renewals. Backed by top-tier investors and trusted by forward-thinking companies, Nue.io is redefining revenue operations for a product-led world. But we’re more than our product—we’re a team built on curiosity, trust, ownership, and a genuine passion for building great things together. We foster a culture where people can do their best work, grow quickly, and make a real impact. And we’re growing If you're excited by big challenges, smart teammates, and a high-velocity environment, we’d love to meet you.Customer Operations ManagerAs our Customer Operations Manager, you’ll play a key role in optimizing the systems, data, and processes that empower our Customer Success and Expansion teams to deliver outstanding customer outcomes and sustained revenue growth. This is a highly collaborative, hands‑on role where you’ll translate data into insight, identify process improvements, and leverage automation and AI to increase efficiency. You’ll work closely with RevOps, CS, and Expansion leadership to ensure every stage of the customer journey—from onboarding to renewal—is powered by clean data, smart workflows, and measurable impact. If you love connecting business operations with customer outcomes and enjoy using data and systems to drive scale, this is the opportunity for you.ResponsibilitiesSupport CS & Expansion Teams: Partner with Customer Success Managers (CSMs) and Account Managers to increase visibility into customer health, renewals, and expansion opportunities.Optimize Post‑Sales Workflows: Streamline and document core processes for onboarding, renewals, QBRs, and upsell tracking to ensure scalability and consistency.Data & Analytics: Build and maintain dashboards and reports tracking customer health, churn risk, expansion performance, and forecast accuracy.System Management: Administer and enhance key tools, including Salesforce and other customer intelligence platforms.AI & Automation: Use AI‑powered tools to automate manual tasks, improve data hygiene, and surface actionable insights for CS and Expansion teams.Cross‑Functional Collaboration: Work with RevOps, Product, and Marketing teams to ensure post‑sales data aligns with overall GTM metrics and reporting.Performance Reporting: Deliver recurring analysis and insights on customer retention, expansion trends, and risk indicators.Continuous Improvement: Identify bottlenecks, recommend solutions, and participate in pilot programs to improve post‑sales efficiency.Enablement Support: Maintain CS documentation, reporting templates, and internal resources for the teams you support.Qualifications2–4 years of experience in Customer Success Operations (preferred) or Revenue Operations.Strong proficiency in Salesforce (required).Experience with Gainsight, or equivalent CS/expansion platforms (ideal).Advanced data analysis skills & comfortable building dashboards and drawing insights from trends.Experience applying automation or AI tools to increase productivity or data quality.Process‑oriented thinker who thrives on solving operational challenges.Excellent communication and cross‑functional collaboration skills.Excited to work in a fast‑paced, innovative startup environment.BenefitsCompetitive compensation and benefits that reward your talent and impact.Comprehensive health, vision, dental, and life insurance.A front‑row seat in the Silicon Valley tech ecosystem, where you’ll work on cutting‑edge challenges shaping the future of SaaS, finance, and payments.The opportunity to build truly groundbreaking products—your work won’t just support the business; it will influence how companies around the world monetize and grow.A high‑energy, collaborative culture where smart, supportive teammates push each other to learn fast, think boldly, and do the best work of their careers.Room to grow, lead, and make your mark in a fast‑scaling company that values creativity, ownership, and ambition.Equal OpportunityWe are an equal opportunity employer and welcome people of diverse backgrounds, perspectives, and skills. We will work with applicants to provide accommodations at any stage of the hiring process. If you require accommodations during the interview process, please email your Talent Partner, and we will work with you to meet your needs. #J-18808-Ljbffr