Assoc., Expérience client

Customer Experience Associate Salary: $22.50 - $28.33 CAD per hour Location: Manotick, Ontario, Canada Schedule: 30 hours per week Job Description Can you bring your charming self to work and make customer interactions delightful? Can you process financial transactions accurately and enjoy the sense of achievement that comes from providing excellent customer experience? If so, we invite you to apply for the position of Customer Experience Associate at TD Canada Trust. Open to all with a passion for customer service, this role will allow you to understand customer needs, advise on the best banking solutions, and deliver a positive experience at every interaction. In This Role, You Will Process financial transactions like deposits, withdrawals, and bill payments following standardized operating procedures, industry regulations, and TD's Code of Conduct and Ethics. Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters. Respond to and resolve customers' concerns using standard procedures, escalating non‑standard activities as necessary. Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner. Connect personally with customers to advise them appropriately and clearly on banking solutions and processes. Help build a positive, diverse, and equitable work environment by promoting team effectiveness and participating in personal performance development. Assist the team by respecting coworkers, staying dedicated, and keeping everyone up‑to‑date on the status of routine activities. Deliver quality customer experiences and recommend operational improvements where opportunities exist to achieve operational excellence. Job Requirements High School diploma and/or 1+ years of relevant experience. Undergraduate degree or equivalent is an asset. Strong administration, organizational, planning, and time‑management skills for a fast‑paced environment. Hands‑on knowledge of using Microsoft Office (Word, Excel, and Outlook) and the internet. A go‑getter who can exercise initiative, be accurate, and detail‑oriented while handling several tasks and changing priorities. A dynamic communicator with established customer‑experience skills who can connect, both verbally and in writing, with people in a calm, courteous, and effective manner. About TD Canada Trust TD Canada Trust is the corner‑stone of TD Bank, delivering a legendary customer experience to over 27 million households and businesses across Canada, the United States, and worldwide. With more than 95,000 colleagues, we are guided by a vision of being a better bank and enriching the lives of customers, communities, and teammates. TD is deeply committed to leading in customer experience, continuous innovation, and providing pathways for career growth and personal development. Job Details Seniority level: Entry level Employment type: Full‑time Job function: Marketing and Sales Industry: Banking #J-18808-Ljbffr