Coordinator, Project Delivery

Weekly Hours of Work 40

Business Unit Energy Services

About us Department Description Energy Services is EPCOR's customer care business unit that supports EPCOR's billing operations, call center, collections, and online customer care portal. Energy Services also provides the regulated rate option (RRO) for electricity consumers within Edmonton and parts of Alberta.

Highlight of the Job

We are hiring a Coordinator , Project Delivery [ f ull-time, p ermanent ] based in Edmonton, AB. We welcome applications from both internal and external candidates. EPCOR employees are encouraged to apply using their ‘ @epcor.com ’ email address to ensure appropriate consideration of internal seniority.

The Coordinator , Project Delivery is accountable for coordinating the completion of Energy Services p rojects , which includes supporting change management, communications and process changes required for operations.

What you’ll be responsible for:

Reporting to the Manager, Project Delivery , this position is responsible for (but not limited to) the following:

• Coordinating completion of Energy Services projects by supporting the planning, execution, monitoring, and reporting of project activities.
• Supporting completion of projects on time, on budget, and within scope.
• Tracking project milestones, deliverables, action items, risks, issues, and dependencies.
• Monitoring and escalating project risks, barriers, and resource constraints, as required.
• Supporting coordination of User Acceptance Testing (UAT) execution and leading coordination of UAT resources.
• Maintaining accurate project documentation and records.
• Supporting the planning, coordination, and implementation of operational and process changes resulting from Energy Services projects to ensure operational readiness and successful adoption by:
  • Coordinating change management activities for impacted operational teams.
  • Supporting development and implementation of new or revised business processes, procedures, and workflows.
  • Documenting project decisions, procedures, and process changes, and ensuring appropriate maintenance and storage of records.
  • Identifying inefficiencies or gaps in existing processes and recommending improvements to enhance operational effectiveness, customer experience, and cost efficiency.
  • Supporting transition and implementation activities to minimize operational disruption and sustain project outcomes.
• Identifying, documenting, and supporting the implementation of process and procedural changes to support effective and efficient project delivery.
• Collaborating with colleagues and cross-functional teams to resolve issues and concerns.
• Collaborating with internal and external stakeholders throughout project execution by:
  • Supporting alignment and creating understanding.
  • Resolving issues and concerns.
  • Facilitating timely completion of project deliverables.
• Supporting the development, coordination, and delivery of project communications for employees, business partners, customers, and other stakeholders, as required.
• Providing regular updates regarding project status, risks, issues, decisions, and outcomes.
• Tracking, monitoring, measuring, and reporting on project performance metrics across Energy Services.
• Acting as a liaison between project teams, operational stakeholders, and leadership to support project success.
• Providing input into the development of the operational plan, including identifying objectives and priorities for the upcoming year.
• Supporting execution of annual objectives and priorities by:
  • Identifying roadblocks and addressing issues, problems, and concerns to support achievement of targets.
  • Responding to shifting priorities as required.
  • Ensuring work is completed safely and efficiently.
  • Supporting adherence to processes, procedures, and standards.
• Providing insights and recommendations to support decision-making.
  • Demonstrating a high-performance, disciplined, safe, accountable, customer-focused, innovative, achievement-oriented, and easy-to-do-business-with approach to work.

What’s required to be successful:

Education

• Completion of a 2-year Technical Diploma in Computer Science, Management Information Systems (MIS), or a related field.

Experience that includes:

• 3+ years of experience within a utility company ( e.g., billing, customer service, regulatory, IT, etc.) or in a related role .
• Applying project management and/or change management concepts to support software enhancements, system improvements, or related initiatives.
• Experience w orking with or supporting EPCOR business and IT processes is preferred .
• Understanding of EPCOR business and I