Quality Resident Specialist

Job Title: Quality Resident Specialist Company: AISIN World Corp. of America Department: Quality, Quality Assurance Manufacturing (QAM), QRE Services Location: Woodstock, ON (TMMC-W) Position Summary: The Quality Resident Specialist will be located at the Toyota Motor Manufacturing Canada (TMMC-W) customer facility in Woodstock, Ontario. This position will function as a primary liaison between the AISIN North American Plant (NAP) and customer. Position Responsibilities Represent AISIN at the customer's location (prompt response to issues/concerns) Support trouble shooting activities of quality issues during root cause analysis problem solving activity. Follow up / confirmation of Customer Quality condition [Go & see]. Verify defect occurrence and ensure clear problem description is captured on document, as well as the applicable standard per Inspection Standard and/or print specification. Investigate Quality issues at customer site and facilitate communication between customer regarding all matters of concern related to quality and shipping (KPI) utilizing applicable Inspection Standards, print specs, boundary samples and/or vehicle condition confirmation. Work closely with Quality Management and Quality Specialists (Customer & North American Plants (NAP)) to spearhead/support Customer Quality concern resolution. Support corrective action development with goal of eliminating repeats of occurrences, assist in QPR/QIR closure, address past due sort resolution, PCR coordination, scrap investigation/monitoring and support investigation at Customer and NAP location as needed. Assist in determining countermeasure effectiveness and next steps to address gaps between NAP performance and actual. Recognize and escalation quality issues appropriately within organization and according to severity. Conduct receiving part inspection of product as allowed (regular product audits with feedback). Monitor AISIN performance KPI closely and liaise with NAP/Customer to support improvement/reductions/corrections. Ongoing update of QRE/QRS reports and other reports assigned (daily, weekly, etc.). Hands on sort/rework may be required (time and situation dependent - depending on scope and availability - primary goal is onsite management, oversight of this activity by customer approved third party - confirmation of related work instructions is key). Responsible for supervising temporary personnel and/or team members deployed from NAP's during sorts and/or rework. Review/monitor sort method and findings, and report to NAP as necessary). Coordination of courier shipments, as needed. Support best practices deployment. Regular visits to NAP's to continuously develop/improve understanding of part and processes. Other tasks and duties as assigned. Required Skills And Abilities 4 - 5 years of automotive experience. Preferably related experience with a Tier 1 automotive supplier working directly with automotive OEMs. Intermediate level or greater skills with MS Office Tools Ability to work in a team to resolve issues Ability to interpret blueprints and inspection standards Basic geometry and statistics skills Ability to use inspection tools such as calipers, micrometers, and height gages Ability to interpret boundary samples Ability to prioritize work and meet deadlines Strong communication and negotiation skills Ability to perform statistical analysis / measurement analysis Strong interpersonal skills and ability to function well independently Beneficial Skills And Experience Directly related OEM experience is a plus Practical experience with ASQ Certification (CQT, CQE, CQM, etc.) Education/Training/Certifications Bachelor’s or Associate degree ASQ Certification (CQT, CQE, CQM, etc.) preferred Formal training in the Quality Assurance Field Seniority level Mid-Senior level Employment type Full-time Job function Quality Assurance Industries Motor Vehicle Manufacturing #J-18808-Ljbffr