Service Delivery Manager- Pearson Airport
5 days ago
Service Delivery Manager- Aviation SecurityAt A.S.P. Incorporated, we are powered by our people. For over 25 years, we have delivered exceptional security and concierge services across Ontario, building a team unlike any other in the industry. We embrace change, challenge expectations, and continually refine our services. Our integrity ensures we honour our commitments and raise the bar because, at A.S.P., Security Matters.The OpportunityWe are seeking a Service Delivery Manager to oversee our aviation security contract at Toronto Pearson International Airport (TPIA). This is a client-facing leadership role responsible for ensuring operational excellence, building strong relationships with stakeholders, and supporting our frontline teams in delivering safe, efficient, and client-focused service.What You Will DoOperational ManagementOversee daily operations for the security contract at TPIA, ensuring compliance with safety, security, and service standards.Collaborate with Resource Planning to optimize scheduling, balance staffing levels, and provide after-hours support as required.Monitor and use Key Performance Indicators (KPIs) to evaluate performance and drive improvements.Client & Stakeholder RelationsDevelop and maintain strong relationships with clients and airport partners.Communicate service updates, manage changes, and respond promptly to feedback with effective solutions.Employee, Labor Relations& Health & SafetyMaintain positive employee relations by addressing concerns, facilitating open communication, and fostering a respectful workplace culture.Interpret and apply collective bargaining agreements, ensuring fair and consistent implementation of policies and procedures.Partner with Human Resources to manage labor relations matters, including grievance resolution, investigations, and disciplinary processes.Provide guidance and coaching to supervisors on labor-related issues to ensure compliance with employment legislation and contractual obligations.Support change management initiatives by engaging employees and union representatives in constructive dialogue Lead Health & Safety Committees to ensure compliance and promote a strong safety culture.Process & Technology ImprovementIdentify and implement operational process enhancements to improve efficiency and service quality.Leverage technology to optimize operational effectiveness.Conduct regular audits and inspections to maintain compliance and prevent potential service issues.Incident Management & Continuous ImprovementInvestigate incidents and client concerns, applying root cause analysis and implementing corrective actions.Recommend and execute service process improvements, ensuring follow-up and accountability.Recruitment & TrainingSupport recruitment efforts to maintain appropriate staffing levels.Oversee onboarding and continuous training to meet regulatory and client requirements.What You BringCollege diploma or equivalent professional experience.Minimum of five years’ experience in a management role, ideally within the security or aviation industry.Strong leadership, communication, and client management skills.Proficiency in Microsoft Office (Word, Excel, PowerPoint) and comfort with operational technologies.Knowledge of safety, security, and employment regulations, with experience working in a unionized environment.Proven ability to manage teams, improve processes, and achieve operational goals.Flexibility to work outside regular business hours as needed.Knowledge of relevant legislation is considered an asset. #J-18808-Ljbffr
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Service Delivery Manager- Pearson Airport
5 days ago
Mississauga, Canada ASP Incorporated Full timeService Delivery Manager - Pearson AirportService Delivery Manager- Aviation Security The Opportunity We are seeking a Service Delivery Manager to oversee our aviation security contract at Toronto Pearson International Airport (TPIA). This is a client-facing leadership role responsible for ensuring operational excellence, building strong relationships with...
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Service Delivery Manager- Pearson Airport
24 hours ago
Mississauga, Canada A.S.P. Incorporated Full time**Service Delivery Manager - Aviation Security** At A.S.P. Incorporated, we are powered by our people. For over 25 years, we have delivered exceptional security and concierge services across Ontario, building a team unlike any other in the industry. We embrace change, challenge expectations, and continually refine our services. Our integrity ensures we...
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Service Delivery Manager- Pearson Airport
2 weeks ago
Mississauga, Canada A.S.P. Incorporated Full timeService Delivery Manager- Aviation Security At A.S.P. Incorporated, we are powered by our people. For over 25 years, we have delivered exceptional security and concierge services across Ontario, building a team unlike any other in the industry. We embrace change, challenge expectations, and continually refine our services. Our integrity ensures we honour our...
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Service Delivery Manager- Pearson Airport
2 weeks ago
Mississauga, Canada A.S.P. Incorporated Full timeService Delivery Manager- Aviation Security At A.S.P. Incorporated, we are powered by our people. For over 25 years, we have delivered exceptional security and concierge services across Ontario, building a team unlike any other in the industry. We embrace change, challenge expectations, and continually refine our services. Our integrity ensures we honour...
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Toronto Pearson Airport
3 days ago
Mississauga, Ontario, Canada Paladin Security Full timeToronto Pearson Airport - Full Time Customer Service SupervisorSite Description:Toronto Pearson International Airport is the fourth-largest entry point in North America. It is Canada's largest and busiest airports with approximately 456,000 flights and 44 million passengers travelling annually. Toronto Pearson is a hub for the movement of people and goods...
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Service Delivery Manager- Pearson Airport
1 week ago
Mississauga, Ontario, Canada Pted Full timeService Delivery Manager- Aviation SecurityAt A.S.P. Incorporated, we are powered by our people. For over 25 years, we have delivered exceptional security and concierge services across Ontario, building a team unlike any other in the industry. We embrace change, challenge expectations, and continually refine our services. Our integrity ensures we honour our...
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Toronto Pearson Airport
1 week ago
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Toronto Pearson Airport
2 weeks ago
Mississauga, Ontario, Canada Paladin Security Group Ltd Full timeOverviewPaladin Security: Making the World a Safer and Friendlier Place because we **CARE**The Paladin Difference starts with our people; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun If you think you have what it takes to join our...
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Toronto Pearson Airport
13 hours ago
Mississauga, Ontario, Canada Paladin Security Group Ltd Full timeOverviewPaladin Security: Making the World a Safer and Friendlier Place because weCAREThe Paladin Difference starts with our people; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun If you think you have what it takes to join our team,...
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Toronto Pearson Airport
3 days ago
Mississauga, Canada Paladin Security Full timeToronto Pearson Airport - Inspector & Enforcement Officer - Full Time **Position**: Inspector - Enforcement Officer **Site**: GTAA - Toronto Pearson International Airport ***City**: Mississauga, ON **Status**: Full Time **Hours**: Rotating Continental (0600-1800 & 1800-0600hrs) **Pay Rate**: $19.43/hr. **Site Description**:Toronto Pearson International...
