Field Service Engineer

GEA Group, founded in Germany in 1881, is a global leader in engineering solutions, serving industries such as food and beverage, pharma, dairy, and more. With over 18,000 employees worldwide, GEA combines the heritage of a well-established company with the innovation of a forward-thinking industry leader. At GEA, we’re not just building equipment, we’re building lasting careers with an average employee tenure range from 5 to over 11+ years, reflecting the strong culture, growth opportunities, and support we provide.Responsibilities / TasksWhy should you join us? You could have access to…VacationFree ParkingInsuranceFloating daysReferral bonusSocial ActivitiesGEA Group's Pharma and Food Applications Division is expanding We are searching for our first Pharma Field Service Engineer in Canada to help support our growing business.We are looking for someone who resides within 1 hour of Mississauga for this role, and has the ability to travel up to 50% to the United States and other parts of Canada.Roles And Responsibilities:Drive optimal technical field service and engineering support in conjunction with GEA’s global 2nd level support team Core Technology Centers (CTCs) who are the OEMs of GEA Pharma.Support the design, development and implementation of unique mechanical and automation upgrades, and add-ons to address customers’ process evolving needs.Works in alignment with management within the Ticket system for technical support for the region.Liaise with engineering colleagues both in US and CTCs. (Process, electrical and PLC documentation needs, mechanical upgrade and other, etc.)Diagnose and specify faults, suggest remedial measures, coordinate, and carry out remedial measures.Document support request and actions taken with detailed written service reports following date driven processes and proceduresCollect, record, and transcribe data within CRM and other systems for service actions and quality recordsPerform mechanical checkout of equipment and coordinate overall startup activities for upgrade projectsContributes to team effort by completing all tasks as may be assigned by the supervisorEngages and supports and help lead FAT, SAT site services for installation and commissioning of new equipment salesSupport Field Service and other job duties as requiredService Administration:Assist with workload from Service Director, where necessaryAttend technical meetings and seminars as requestedContributes with technical advice service sales for Pharma; representing the company in a professional manner for service and new equipmentProvide technical support to troubleshoot problems with new and existing plantsObtain technical assistance and collaborate with other departments for more complicated applications and solutionsListens carefully, contributes own opinions in a constructive matterYour Profile / QualificationsProfile And Qualifications:Bachelor's degree in Mechanical or Electrical Engineering HIGHLY PREFERRED5+ years of directly related experience in a role showing a high degree of success and achieved status in service and equipment Service, installation and commissioning of Pharm OSD equipment and was regarded as a technical Subject Matter Expert, (SME)Must have diverse skills in technical support with E2E process from design through installation of systems and aftermarket service and supportMust possess the skills of remote support and have great communication abilities and the tools necessary to effectively solve problemsMust have knowledge of pharmaceutical processing equipment, FDA regulations and standards such as cGMP, ISPE, USP, etc.OSHA 10 training and basic certificationAnalytical capabilities, problem-solving skills and ability to think and offer solutions to customer issues quicklyStrong Customer / market orientation with commitment to fast customer responsesAdapts well to changes in assignments and prioritiesAbility to collaborate with dynamic and diverse teamsRequires experience and a track record of successes in Batch, Granulation, Tablet presses with the pharmaceutical industryGEA is an equal opportunity employer. Applicants will therefore receive consideration for employment without regard to age, sex, race, color, religion, world view, national origin, genetics, disability, gender identity, marital status, sexual orientation, veteran status or any other protected characteristic required by applicable law. Applicants with disabilities are welcome and will be given special consideration if they are equally qualified.Did we spark your interest?Then please click apply above to access our guided application process. #J-18808-Ljbffr