Technical Sales Rep.

Technical Sales Representative – LATICRETE International We are seeking a Technical Sales Representative to create awareness, education and demand for LATICRETE products. The LATICRETE brand is driven on relationships, integrity, innovation, education, and a strong commitment to our customer base and the tile industry. Position Summary The Technical Sales Representative role creates awareness, education and demand for LATICRETE products. This position drives sales through distribution outlets, contractors, architects/designers, end users and builders by establishing lasting partnerships. Essential Duties and Responsibilities Customer Education (25%) Regularly work with distributors, contractors, GCs, architects, etc. to promote relationships and build trust. Conduct product knowledge training, including product usage demos (hands‑on and PowerPoint). Review stocking profiles with distribution to maximize sales in local market. Conduct business overview meetings, presentations, distributor success plan meetings, potential MVP meetings, project tracking meetings and opportunity planning meetings. Help customers identify the best systems and products to meet their application needs. Perform job site visits to provide technical support such as product installation training, gather information for product questions or concerns and document all information in Salesforce. Actively participate in social media groups and communications as appropriate with customers. Work with customers to provide LATICRETE product and systems specifications to best fit the needs of the project. Territory Strategy (20%) Develop a thorough Territory Business Plan to maximize the opportunities and focus on development areas to ensure the territory will meet or exceed revenue targets. Regularly review and adjust the Territory business plan throughout the year as business needs change. Evaluate the territory distributor footprint to ensure sufficient coverage and product availability to end users. Maximize market penetration in assigned territory. Maintain Project Tracking files and Competitive Pricing files. Work with territory partner, manager, and other teammates to share ideas to better service territory. Establish promotions that can move the sales needle benefiting both LATICRETE and our distribution partners. Plan calendar and travel to ensure efficient and maximized face‑time with key customers. Update Salesforce to accurately reflect territory KPI attainment. Customer Support (25%) Work with internal departments to resolve issues such as shipping, production, etc. to ensure customer satisfaction. Thoroughly investigate product claims in field, document and work with LATICRETE Technical Services to find resolution for product‑related installation issues. Industry Knowledge/Presence & Skills Development (30%) Attend industry events such as trade shows, local and national professional organization events. Represent LATICRETE as a resource for product knowledge which may include working a booth, presenting to an audience or providing general information to attendees. Participate in internal LATICRETE product and system training. Learn industry trends and competitive landscape. Participate in Sales skill enhancement training. Required Skills & Qualifications Bachelor's degree or equivalent related work experience. 3+ years of related work experience in Sales or in the Construction industry. Demonstrated success building and cultivating long‑term professional partnerships. Industry training and certifications highly desired. Product application experience a plus. Local market knowledge highly desired. High level of self‑motivation. Strong organizational skills. Demonstrated success coordinating and building relationships across internal departments and with a diverse range of skillsets and personalities. Strong written, verbal and listening skills including ability to present to large audiences. Proficient with Microsoft Office suite (Word, Excel, PowerPoint, Outlook, SharePoint and Teams). Knowledge of Salesforce a plus. Travel Requirement 25%–75% depending on territory. Must be able to travel on short notice. Valid Canadian Passport (some US travel required). #J-18808-Ljbffr