Product Support Specialist

Join to apply for the Product Support Specialist role at CorpayJoin to apply for the Product Support Specialist role at CorpayGet AI-powered advice on this job and more exclusive features.This range is provided by Corpay. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay range$50,000.00/yr - $55,000.00/yrWhat We NeedCorpay is currently looking to hire a Product Support Specialist within our Corpay division. This position falls under our Corpay Cross Border line of business and is located in, Montreal, Canada. In this role, you will be at the forefront of LINK Support and will provide a solutions-oriented service while building strong client relationships.You will report directly to the Manager of Link Support and regularly collaborate with team(s) and department(s).How We WorkAs a Product Support Specialist, you will be expected to work in a Hybrid environment. Corpay will set you up for success by providing:Assigned workspace in Montreal, Canada officeCompany-issued equipment [+ remote access]Formal, hands-on trainingRole ResponsibilitiesThe responsibilities of the role will include:Being knowledgeable with Corpay’s customer-facing applications to utilize your expertise as the first point of contact for client issues.Resolving product or service problems by analyzing a customer's support request; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.Utilizing the required tools to diagnose, replicate, and resolve a client’s application issue. This includes supporting Corpay’s File Upload and REST API product offerings.Recommending potential products or services to management by collecting customer information and analyzing customer needs.Identifying and assessing customers’ needs to achieve satisfaction.Building sustainable relationships of trust through open and interactive communication.Providing accurate, valid, and complete information by using the right supporting methods/tools.Utilizing SQL to run scripts for client configuration.Following communication procedures, guidelines, and policies.Suggesting solutions and workarounds to help solve customer problems.Qualifications & SkillsHigh School Diploma or GED1+ years of customer service experienceFinancial/banking/payments industry experienceBilingual (French, English)IT proficiency with the ability to quickly learn new systemsEvidence of strong analytical and problem-solving skillsSQL, Excel, Data Management experience is a plusBenefits & PerksMedical, Dental & Vision benefits are available the 1 st month after hireAutomatic enrollment into our 401k plan (subject to eligibility requirements)Virtual fitness classes offered company-wideRobust PTO offerings including major holidays, vacations, sick, personal, & volunteer timeEmployee discounts with major providers (i.e. wireless, gym, car rental, etc.)Philanthropic support with both local and national organizationsFun culture with company-wide contests and prizesEqual Opportunity/Affirmative Action EmployerCORPAY is an Equal Opportunity Employer. CORPAY provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEO and Pay TransparencyApply NowSeniority levelSeniority levelEntry levelEmployment typeEmployment typeFull-timeJob functionJob functionInformation TechnologyReferrals increase your chances of interviewing at Corpay by 2xSign in to set job alerts for “Product Support Specialist” roles.Technical Support Specialist - Hybrid (Part-time)Customer Onboarding and Support SpecialistGreater Montreal, Quebec, Canada CA$62,500.00-CA$78,210.00 3 weeks agoTechnical Support Specialist (Customer Service, Rail Industry)Boucherville, Quebec, Canada CA$69,000.00-CA$86,000.00 3 weeks agoGreater Montreal Metropolitan Area 4 days agoTechnical Support Specialist (Bilingual-French and English)Aftermarket Aviation Product Configuration SupportSpecialist, Account Opening & Client Portal and CRM Support, Jarislowsky Fraser (6 month contract)C-GE-777 Intern - Digital Product Operational Support-ENWe’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr