Technical Enablement and Quality Assurance Specialist
1 week ago
About Us Intrado is dedicated to saving lives and protecting communities, helping them prepare for, respond to, and recover from critical events. Our cutting-edge company strives to become the most trusted, data‑centric emergency services partner by uniting fragmented communications into actionable intelligence for first responders. At Intrado, all of our work truly matters. Responsibilities/Qualifications We are seeking a Technical Enablement & Quality Specialist to join our Support Center team. This multifaceted role is ideal for someone who thrives at the intersection of technical communication, training, and quality assurance. The successful candidate will play a key role in ensuring our support agents are equipped with clear, accurate documentation, receive effective technical training, and adhere to high standards in troubleshooting and customer support. Key Responsibilities Technical Documentation Create and maintain internal and external knowledge base articles, troubleshooting guides, and process documentation. Collaborate with subject matter experts to translate complex technical concepts into clear, user‑friendly content. Ensure documentation is consistently updated to reflect system changes, product updates, and best practices. Technical Training Design and deliver training sessions (live and asynchronous) for support agents on tools, systems, and troubleshooting workflows. Develop onboarding materials and learning paths for new hires. Evaluate training effectiveness and adjust content based on feedback and performance metrics. Quality Oversight Conduct regular audits of support interactions to ensure adherence to technical standards and customer experience expectations. Identify trends in support quality and recommend improvements to processes or training. Partner with team leads to implement corrective actions and reinforce quality benchmarks. Qualifications Proven experience in technical writing, training delivery, and/or quality assurance within a support or technical operations environment. Strong understanding of technical troubleshooting workflows and support center operations. Excellent communication and interpersonal skills. Ability to work cross‑functionally and manage multiple priorities. Experience with Service Now and building out virtual agent functionality. Total Rewards Want to love where you work? At Intrado, we offer a comprehensive benefits package that includes what you’d expect (medical, dental, vision, life and disability coverage, paid time off, a 401(k) retirement plan with company match and flexible spending accounts), and several that go above and beyond– tuition reimbursement, paid parental leave, access to a robust library of personal and professional training resources, employee discounts, critical illness, hospital indemnity, access to legal support, pet insurance, identity theft protection, an EAP (Employee Assistance Program) that includes free mental health resources/support, and more Apply today to join us in work worth doing The starting salary is anticipated between $80,000 and $90,000 and will be commensurate with experience. Intrado is an Equal Opportunity Employer – Veterans/Disabled and Other Protected Categories. Our Company welcomes and encourages applications of individuals with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Intrado maintains a Drug Free Workplace. #J-18808-Ljbffr
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Technical Enablement
3 days ago
Quebec, Canada Intrado Life & Safety, Inc. Full timeA leading emergency services partner is seeking a Technical Enablement & Quality Specialist to enhance support operations in Quebec. The role involves creating documentation, training support agents, and ensuring quality through audits. Ideal candidates will have experience in technical writing and quality assurance. A comprehensive benefits package and a...
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Technical Enablement
1 week ago
Quebec, Canada Intrado Life & Safety, Inc. Full timeA leading emergency services partner is seeking a Technical Enablement & Quality Specialist to enhance support operations in Quebec. The role involves creating documentation, training support agents, and ensuring quality through audits. Ideal candidates will have experience in technical writing and quality assurance. A comprehensive benefits package and a...
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Quebec, Canada Intrado Life & Safety, Inc. Full timeAbout Us Intrado is dedicated to saving lives and protecting communities, helping them prepare for, respond to, and recover from critical events. Our cutting-edge company strives to become the most trusted, data‑centric emergency services partner by uniting fragmented communications into actionable intelligence for first responders. At Intrado, all of our...
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Quality Assurance Specialist
2 weeks ago
Quebec, Canada Desjardins Full timeGet AI-powered advice on this job and more exclusive features. Be part of the largest private IT team in Quebec! Dive into a booming sector where innovative ideas are welcomed at an organization that cares about sustainable development. What does IT look like at Desjardins? 1,600 applications, over 9,000 employees, 500 active, ongoing projects and supportive...
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Quality Assurance Specialist
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Quality Assurance
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Quebec, Canada APOTEX Full timeQuality Assurance (QA) Specialist (English/French) Apotex is a Canadian-based global health company. We improve everyday access to affordable, innovative medicines and health products for millions of people worldwide, with a broad portfolio of generic, biosimilar, innovative branded pharmaceuticals and consumer health products. Headquartered in Toronto,...
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Quality Specialist – Certification
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Quebec, Canada ABB Full timeQuality Specialist – Certification – ABB Join to apply for the Quality Specialist – Certification role at ABB. This Position reports to: Directrice de qualité. Job Summary As a member of the Quality team, you are responsible for certifying new products and updating certification files for existing products. You will interact directly with project...
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Specialiste Qualité
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Quebec, Canada Haemonetics Software Solutions Full timeSpecialiste Qualité / Quality Specialist page is loaded## Specialiste Qualité / Quality Specialistlocations: Quebec, Canadatime type: Full timeposted on: Posted Todayjob requisition id: R9903We are constantly looking to add to our core talent. If you are seeking a career that is challenging and rewarding, a work environment that is diverse and...
