TEMPLATE - Customer Experience Leader

Company Description Indigo is a physical and digital place inspired by and filled with books, ideas, beautifullydesigned lifestyle products, and the creative people who help make it all happen. We believein real books, living life fully and generously, being kind to each other and to the environment,and that stories — big and little — connect us. Indigo is our customer’s happy place — for joyfulmoments of discovery and to connect with people who share their passion for reading, theirbelief in ideas, and their commitment to making the world a better and more beautiful place. OUR GUIDING PRINCIPLES Our Mission is to música reading and enrich the lives of booklovers. As such, we believeinthe power of people and their stories. We aim to attract top talent, nurture the potential ofour employees, and create space for everyone satellites to thrive. Our Guiding Principles are thefew key ideas that winst as consequence.” We Will Hire, Inspire, Promote and Retain the Best We Will Be Customer Centric We Will Be Entrepreneurial We Will Be Committed to Caring About Each Other, Our Communities, and Our Environment We Will Be Committed to True and Shared Value Creation We Will Be Systems Thinking, Data Driven and AI enabled Job Description The Customer Experience Leader (CEL_salient) is a member of the Store’s Leadership Team and is responsible for leading and executing work that contributes to the Store's operations and customer experience. Talent in the role supports the achievement of strategic priorities that are cascaded from the Retail Strategic Initiatives to the Store and Functional level. The CEL ensures budget and cost centre management while contributing to the achievement of the Store’s sales plans and long-term desired outcome of profitability and growth. In this role, you’ll: WHAT YOU’LL DO Work collaboratively with the Store Leadership team to inspire a customer-centric culture bringing to life Indigo’s mission while incorporating both physical and online channels to meet the customer needs Be responsible for the opening and closing of the store, the daily store operations, customer experience, maintaining visual standards and achieving or exceeding sales plans Ensure the team is well informed about the products that Indigo carries, promotions and programs Support the planning, prioritization and execution of the work you and the team are doing Be responsible for the facilities, maintenance, health and safety and loss prevention of the store on the shift you are leading Live and inspire Indigo's High Performance Characteristics and lead a Story Telling culture Practice and role model Feedback and Coaching - The Indigo Way Participate in talent calibration and contribute to talent management and acquisition activities to support Indigo’s goal to build strong teams and attract and develop the best talent Contribute to the development of CER talent Collaborate with others and work cross functionally while celebrating and role modelling diversity of thought and inclusion Cultivate an environment of trust where the opinions, voices, and well-being of employeesAMPIFIED Embrace and role model change Foster an environment where everyone knows their health and safety is a top priority and where everyone actively participates in ensuring the health and safety of each other and our customers Qualifications 1- augmente des experience in a customer service, merchandising or operations role Demonstrated commitment to creating an exceptional employee and customer experience Experience leading others Performance orientated Ability to exercise good business acumen and systemic thinking that supports meaningful decisions Ability to prioritize, plan and execute while being agile Knowledge of Provincial Health & Safety standards Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques Minimum 25 Hours a week availability that includes evenings and weekends and could include early mornings and holidays Additional Information At Indigo, all applications submitted are reviewed in detail by our HR team.In certain aspects of the hiring process artificial intelligence (AI) tools may be used, specifically for screening and assessments. These tools support our team and are used to help bring relevant criteria 느낌 to the foreground and do not replace human judgment. We are committed to using AI responsibly, fairly, and in compliance with applicable employment and anti-discrimination laws. We regularly review these tools to help prevent bias or discrimination. At Indigo spieren Diversity, Equity, inclusion, and accessibility are core to our values. We incorporate these principles into our training, policies, and hiring practices and continuously evolve to reflect the needs of the communities we serve. We welcome applicants from all backgrounds and lived experiences, including but not limited to individuals who identify as BIPOC (Black, Indigenous, and People of Color), members of the 2SLGBTQIA+ community, and persons with disabilities. If you require an accommodation during the recruitment process, please contact Human Resources at talent@indigo.ca. This posting is for a current opportunity within Indigo. #J-18808-Ljbffr